Admissions Counselor Acute -Full Time (Evenings)

Monday - Friday 3 : 00 p.m.- 11 : 00 p.m.

Key Responsibilities :

• Respond to inquiries about the facility within designated timeframes, providing accurate and helpful information.
• Develop therapeutic relationships with patients and their families, fostering a supportive and empathetic environment.
• Perform benefit eligibility checks to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or their significant other.
• Collaborate with medical and psychiatric personnel within the facility to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer processes from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management principles to ensure a safe and therapeutic environment.
• Communicate projected admissions promptly to designated internal representatives.
• Ensure all clinical information from referral sources or patients, including medical comorbidity information, is received prior to patient admission whenever possible.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to the patient or their family.
• Possess skills in preparing and maintaining accurate medical record documentation to facilitate authorization at the requested level of care by the payor.
• Complete initial pre-authorization for treatment and admission prior to admission whenever possible, following payor timeframe guidelines.
• Admit the patient to the registration and accounting system, completing all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude towards customers at all times, prioritizing patient safety and addressing any concerns or complaints promptly.
• Coordinate care for patients who are not being admitted, ensuring they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision is conducted at designated intervals as required by special precautions or individualized guidelines.

Benefits :

Medical, Dental, Vision, EAP, Tuition Reimbursement, Paid Holidays, Vacation, Sick, Extended Sick, Personal Days and much more!

We are seeking an individual with a strong commitment to providing exceptional patient care and support during the admissions process.

If you possess the required qualifications and are passionate about making a difference in the lives of patients, we encourage you to apply.

Qualifications :

• Bachelor's degree in a social services field (if allowed by the state).
• Master's degree in a social services field such as psychology, counseling, social work, sociology, health administration, nursing, or RN preferred.
• One or more years of experience in mental / behavioral health working with individuals in a clinical or observational capacity preferred.

Licenses / Designations / Certifications :

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation / restraint certification required (training available upon hire and offered by the facility).
• First aid certification may be preferred based on state or facility requirements.
30+ days ago