Residential Loan Processor I

Job Description

Job Description

JOB SUMMARY : To assist the residential lenders.

JOB SPECIFICATIONS

• Education : High School Graduate or equivalent
• Experience : Two years of experience in a customer service environment

ESSENTIAL FUNCTIONS

Manage Loan Portfolios

Responsible for sending out disclosure packages, understanding loan programs and terms for Regulation Z and Truth in Lending compliance

Receive documentation, notify appropriate people by email, enter dates received in the loan origination system and then file in loan file

Order preliminary title reports, insurance binders and property profiles

Order flood determinations on all In-House loans

Adhere to Bank’s operations, policies, procedures and all regulations that pertain to this position

Prepare the closing document request for In-House loans

Order fee sheets on loans from title companies prior to closing

Responsible for processing of monies received and any billing to be paid

Responsible for orderly file presentation

Talk with customers and real estate agents about the status of a loan file

Meet with new loan customers

Provide assistance to the Manager of Residential Lending on a regular basis for a variety of tasks

Other duties as assigned to meet client and operational needs

WORK CONTEXT

• Ability to concentrate and focus on essential functions in appropriate priority order is required.
• Requires being punctual, dependable, detail oriented and responsible for work outcomes and results.
• Requires sitting for long periods and traveling to other departments and locations, as needed.
• Requires contact with others by telephone conversations, use of electronic mail, and face-to-face discussions.
• Requires completion of assigned on-line training courses with a passing percentage.
• Professional environment requiring appropriate professional demeanor and attire.
• Work is performed indoors in environmentally controlled conditions.

SKILLS :

General banking knowledge required

Ability to learn and apply applicable regulations regarding lending and bank policies

Experience in Excel, Word and Email software

Experience in, or ability to learn, loan software

Ability to prioritize multiple tasks efficiently with emphasis on meeting timelines

Competency in handling very detail-oriented job functions

Competency in providing exemplary customer service in a professional manner

Ability to maintain a positive attitude with a focus on exceeding customers’ expectations

Competency in problem solving and communication with tact and diplomacy

Ability to organize, utilize and understand resources used for processes and regulations

Ability to handles stress

Ability to communicate orally in an effective manner

Ability to operate ten-key calculator or adding machine

Ability to use photocopying equipment

Ability to lift up to 30 lbs. if necessary

Ability to work with others in a cooperative manner that supports a team environment

Ability to work all hours as scheduled

Ability to travel to our Eugene office for training on a regular basis

RELATIONSHIPS

• Responsible to the Manager of Residential Lending for the fulfillment of functions and responsibilities
• Contact with co-workers and the public in a professional manner that will enhance the overall marketing effort of the bank

CORE BEHAVIORS for DELIVERING ON THE PROMISE

• Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
• Work Ethic . Be willing to go the extra mile for the client, whether internal or external.
• Influence. Be an active player in participating, building and contributing to service.
• Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.
• Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
• Problem Solving. Being creative, problem-solving mentality to every situation. See alternative, take initiative and assume responsibility for your actions.
• Communication. Keep other informed and up-to-date. Actively listen and learn from each other.
• Have a Sense of Community. We firmly believe that we’re only as strong as the communities we serve. Your involvement is an important part of who we are.

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.