Child Care Assistance Program Operations Coordinator (ECECD #10117212)

Salary

$28.72 - $45.95 Hourly

$59,739 - $95,582 Annually

This position is a Pay Band 75

Posting Details

Interviews will be conducted within two weeks of closing date.

VISION : All New Mexico families and young children are thriving

MISSION : Optimize the health, development, education, and well-being of babies, toddlers, and preschoolers through a family-driven, equitable, community-based system of high-quality prenatal and early childhood programs and services.

The Early Childhood Education and Care Department was established on July 1, 2020. The Department's aim is to create a more cohesive, equitable, and effective early childhood system in New Mexico.

That means coordinating a continuum of programs from prenatal to five and ensuring that families in every corner of the state can access the services they need.

Why does the job exist?

This position supports the Child Care Assistance Program by planning, coordinating, and evaluating day-to-day operational, fiscal, and administrative activities.

It includes responsibilities related to program marketing, internal and external liaison, logistics, and reporting.

How does it get done?

This role involves overseeing the contracted staff in the Call Center, including participating in new employee training, monitoring online applications, and assessing calls for quality assurance.

Additionally, the position oversees child care assistance training, policy manuals, and addresses Improper Payment trends by recommending policy changes.

Ensuring consistent interpretation and enforcement of regulations, assisting with ongoing training, overseeing fraud investigations, managing the child care assistance program task list, and conducting sub-recipient monitoring of contracted child care slots.

Who are the customers?

New Mexico children, families, providers, and ECECD internal child care assistance staff and management.

Ideal Candidate

A Bachelor s Degree in any field of study from an accredited college or university along with seven (7) years program administration or project management related to the purpose of this role.

Alternatively, a combination of education in a related field and / or direct experience totaling eleven (11) years can substitute for the required education and experience.

The ideal candidate should possess effective communication skills across various methods, including in-person conversations, meetings, emails, and written documents.

Additionally, organizational abilities, regulation interpretation, observation / investigation skills, coaching expertise, and project management proficiency are essential.

Minimum Qualification

Bachelor's Degree and five (5) years program administration or project management in areas related to the purpose of the position.

Substitutions apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position :

EducationExperience1High School Diploma or Equivalent AND 9 years of experience2Associate's degree AND 7 years of experience3Bachelor's degree AND 5 years of experience4Master's degree AND 3 years of experience5PhD degree AND 1 year of experience

• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.

No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.