Client Patient Liaison
Small Miracles Animal Hospital
8600 Pearl Rd, Strongsville OH 44136
Benefits :Job Type : Full Time
About Us : Our mission statement is Focusing on wellness, one miracle at a time. Small Miracles Animal Hospital is a privately owned practice rooted in philanthropic beliefs.
We are Cat Friendly and practice Fear Free principles. As we are a private company, we can practice exceptional care based on doctor recommendations (not corporate standard operating procedures), at fair prices.
Our hospital family is an extension of our own and through a proper work-life balance, we hope to help them achieve their personal and professional goals.
Job Responsibilities include but are not limited to :
- Greet all clients and their pets in a friendly and professional manner
- Coordinate the flow of pets and owners in the lobby; placate owners distressed by long wait times, scheduling glitches and other problems
- Perform cashiering duties, process refunds, returns and credits
- Answer the phone, check voicemails and return client calls
- Respond to clients, schedule appointments and log prescription requests though PetDesk
- Answer and send emails and faxes to clients, other veterinary practices and businesses
- Receive and distribute incoming mail; process outgoing mail
- Scan in any necessary documents and attach to patient medical records
- Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records and log communication
- Support Vet Tech & Veterinary staff when needed
- Maintain cleanliness and organization of the reception area Minimum Qualifications / Requirements :
- High school diploma, GED or equivalent combination of education and / or experience
- Must be flexible with scheduling and able to work evening hours
- Ability to learn basic veterinary medicine terminology including names of medications, vaccinations, and routine testing to be able to confidently discuss with clients
- Previous experience working in a veterinary facility
- Ability to multitask and work in a fast paced environment
- Proficient computer skills, including experience with veterinary software systems
- Excellent communication and interpersonal skills
- Must have a genuine love for animals and their well being
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