Job Profile
- Responsible for the management and development of the underwriting assistant team. Hire, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning ensuring achievement of department service standards.
- Maximize staff utilization, capacity and capabilities to prevent business interruptions and backlog
- Monitor quality, productivity and service level turnaround standards to ensure service standards are efficient including : Drive the development of standardized workflows, processes, proceduresIdentification and implementation of process improvement opportunities to support consistent service delivery and goal achievement
- Responsible for ensuring workflow and procedural documentation is current and aligned with business processes and compliance
- Support complex data inquiries / investigations from Underwriting, Actuary, Finance, Premium Receivables et al.
- Partner with internal and external stakeholders to lead the design, implementation, and change management activities related to key tools.
- Assist in the development of Quality Assurance and audit processes to ensure application, rating, and underwriting activities are being implemented in accordance with guidelines
- Analyze and identify operational performance trends, gather data and prepare reports, as necessary
- Ensure decisions are guided by policies, procedures and strategic insight
- Provide input and reinforce business strategy; with guidance and oversight from manager
- Build and maintain cross functional partnerships
- Establish and maintain employee and department goals
- Perform duties in accordance with department guidelines and procedures
- Special projects and tasks as assigned
Job Requirements
Core Skills
- Action Oriented (Advanced)
- Decision Making (Advanced)
- Problem Solving (Advanced)
- Conflict Management (Advanced)
- Customer Focus (Advanced)
- Time Management (Advanced)
- Communication, written and oral (Advanced)
- Analysis (Advanced)
Behavioral Skills
- Leadership (Advanced)
- Collaboration (Advanced)
- Interpersonal Skills (Advanced)
- Professionalism(Advanced)
Technical Skills
- Advanced MS Office Excel, Word, Outlook
- Advanced MS PowerPoint
Internal IT / Systems
- Applied EPIC
- General knowledge of Genoa
- Majesco
- Opentext
- Oden
About Us
MRSG N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.
SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.
RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.
Benefits
We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package.
All of our benefits are effective the first day of employment including :
- Generous healthcare plans
- Voluntary dental & vision plans
- 401(k) plan
- Flexible spending plans
- Health Savings Accounts (HSA)
- Paid time off
- Paid holidays
- Tuition reimbursement
- Short / long term disability
- Paid Parental Leave
- Employee Assistance Program (EAP)
- Employee Wellbeing Program
- Community involvement
- Life insurance
At MRSG N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge.
We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.
We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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