Customer Success Manager, IGS MDR

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people.

At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

Check Point Software Technologies has been recognized by Forbes as one of the World’s Best Places to Work four years in a row (2020-2023), ranking among the top 50 companies across the globe in the IT category.

Check Point has also been named to Forbes’ list of World’s Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture you belong with us.

Role Overview

As the IGS Customer Success Manager at Check Point, you will play a pivotal role in ensuring the seamless execution of projects and fostering strong, lasting relationships with our valued clients.

This hybrid role combines project coordination expertise with a customer-centric approach to drive success across our IGS XDR Services.

You will work closely with cross-functional teams, clients, and leadership to ensure the timely delivery of services, customer satisfaction, and overall project excellence.

If you thrive in a dynamic environment, excel at managing details, and are passionate about delivering exceptional customer experiences, this role is tailor-made for you.

Key Responsibilities

• Project Coordination
• Coordinate and manage the execution of IGS projects, ensuring adherence to timelines and milestones.
• Collaborate with internal teams to allocate resources effectively and optimize project workflows.
• Utilize project management tools to track progress, identify bottlenecks, and implement solutions.
• Customer Success Management
• Serve as the main point of contact for assigned customers, building and maintaining strong relationships.
• Conduct regular check-ins to assess customer satisfaction, address concerns, and identify opportunities for service improvement.
• Collaborate with clients to understand their unique needs and align our services with their strategic goals.
• Communication And Reporting
• Provide regular project updates to clients, stakeholders, and internal teams.
• Prepare and present reports outlining project status, key performance indicators, and customer satisfaction metrics.
• Issue Resolution And Escalation
• Proactively identify and address potential issues, working collaboratively to find timely and effective solutions.
• Escalate issues as necessary, ensuring a swift and satisfactory resolution for the client.
• Documentation And Training
• Maintain detailed project documentation, ensuring accuracy and completeness.
• Facilitate scheduling sessions for clients with IGS XDR Engineers, ensuring they are well-versed in utilizing our services effectively.
• Continuous Improvement
• Gather customer feedback to contribute to the ongoing improvement of our services.
• Collaborate with internal teams to identify areas for process optimization and service enhancement.

Qualifications

What are we looking for :

• Positive and customer-focused attitude.
• Exceptional organizational and multitasking skills.
• Strong written and verbal communication skills.
• Team player with the ability to collaborate across functions.
• Prior experience in project coordination and / or customer success management.
• Familiarity with project management tools and methodologies.

Preferred Qualifications

• Experience in a similar role within the cybersecurity or IT industry.
• Familiarity with Managed Security Services or Managed Services.
• Previous experience in a customer success role.
• Project management certification (PMP, CAPM, etc.).

Required Qualifications

• Exemplifying strong organizational skills with a keen eye for detail.
• 3+ years of relevant experience in project coordination or customer success management.
• Excellent communication and interpersonal skills.
• Capable of thriving in a fast-paced work environment.
• Skilled in the use of project management tools and the Microsoft Office Suite, with a particular emphasis on Excel.

Schedule

• 100% Remote
• Monday Friday 8am-5pm EST Must be eligible to work in the US without sponsorship from an employer now or in the future.

EOE M / F / Veterans / Disabled

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