Client Manager

A company is looking for a Client Manager to oversee client relationships and ensure high-quality care for older adults.

Key Responsibilities

Guide clients and families through the care journey, managing scheduling and care plans

Collaborate with internal teams to ensure seamless operations and manage escalations

Build and maintain relationships with partner agencies, translating client needs into actionable care plans

Required Qualifications

3+ years of experience in client or patient management, preferably in a high-volume customer service role

Strong sense of ownership and detail orientation with a track record of managing complex processes

Experience navigating escalations and building trust with clients and partners

Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment

Comfort with technology, including scheduling or workforce management systems