Customer Success Specialist

VirtualVocations
Littleton, Colorado, United States
Full-time

A company is looking for a Customer Success Specialist (EMEA).Key ResponsibilitiesBecome a product expert and understand customer workflowsProvide personalized support through video calls and manage customer issuesOwn client relationships and create customer success content for onboarding and trainingRequired QualificationsProven experience in customer success for SMB and mid-market customers in a B2B SaaS environmentFamiliarity with CRMs and helpdesk tools such as HubSpot and IntercomLocated in Europe, the Middle East, or AfricaComfortable working autonomously in a remote environmentExperience with asynchronous communication tools like Slack and Loom

11 days ago
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