Job Duties :
- Develop and maintain working knowledge of current products and services offered by the company.
- Answer all calls within 3 rings
- Answers all incoming telephone calls and directs caller to the appropriate recipient.
- Takes messages for all departments as needed.
- Assists customer service representatives as required.
- Responsible for handling Customer Satisfaction Survey and Questionnaires.
- Assists with the daily paperwork.
- Assists with the Service Plus program.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Assists other departments with clerical help as required.
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
- Pays attention to detail and has great organizational skills.
- Customer service oriented with excellent verbal and written communication skills.
- Flexible with the actual work and the hours of operation.
- Review all required documentation to ensure accuracy
- Answer all calls and emails in a timely manner, in adherence to their goals.
- Be courteous in assisting patients with their needs.
- Maintain patient confidentiality and function within the guidelines of HIPAA.
- Other duties as assigned.
Requirements
Minimum Job Qualifications :
- High School Diploma or equivalency
- One (1) year of customer service, administrative or clerical experience is required
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