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IT Service Desk Specialist

VirtualVocations
Glendale, California, United States
Full-time

A company is looking for an IT Service Desk Specialist to provide technical support and training to employees.Key ResponsibilitiesProvide technical assistance and support for a range of customer needs, including troubleshooting and password resetsDocument customer interactions in the ticketing system clearly and conciselyTrain customers to enhance self-service capabilities and improve technology comfortRequired QualificationsHigh school diploma or equivalent1+ year of experience in help desk or related IT field1+ year of experience in a customer service roleFamiliarity with troubleshooting LAN hardware / software and desktop devicesWillingness to work occasional holidays, weekends, and evenings

6 hours ago
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