Trainer-Customer Service (Remote) TX

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Trainer-Customer Service (Remote)

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career.

Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview :

Could you be our next Customer Service Trainer ?Globe Life is looking for a Customer Service Trainer to join the team!

In this role, you will be responsible for the training of all new employees and the continuing education of the current representatives.

Monitors and reports the effectiveness of training on employees during the orientation period and for career development.

Test trainees to measure progress and to evaluate effectiveness of training. The Customer Service Trainer will also be responsible for updating and maintaining the information held on the Customer Service Intranet site.

Must keep abreast of all new products and changes within the company to keep the representatives up to date on all information.

This is a remote / work from home position.

What You Will Do :

• Training on all products and services associated with Customer Service for United American Ins., Liberty National Life, Part D and Globe Life and Accident Ins. Co.
• Conduct training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge.
• Author and implement department policies outlined by management regarding the handling of policyholder requests.
• Maintain and update intranet site with all necessary information (changes to processes / procedures, new features, changes to existing policies and / or new policies, etc.

utilized by Representatives.

• Notify the department of updates.
• Monitor and report training progress of new and existing trainees and inform management.
• Confer with management and supervisors to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
• Maintain access and templates for Customer Service department applications (CSE, Letter Writer, etc.)
• Ability to perform root cause analysis (RCA) of IT application issues for customer service to assist in resolution.
• Conduct user acceptance testing of Customer Service IT application to approve functionality changes / fixes.
• Provide support and training to other departments (Legal, Retention, etc.) regarding Customer Service IT applications and policy information.
• Ability to implement process improvement initiatives outlined by management.
• Ability to author and maintain insurance plan information provided by actuary.
• Conduct regulatory research and work with legal and compliance to maintain regulatory compliance for life, health and Part D process, policies, and procedures.

What You Can Bring :

• High school diploma or equivalent. College degree preferred.
• Previous training experience; or one-year related experience. Or equivalent of education and experience.
• One year of Customer Service experience required.
• Prior web development experience preferred.
• Must be familiar with all the Torchmark Companies products.
• Excellent oral and written communication skills with the ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees.
• Must have the ability to give honest and productive feedback.
• Able to function independently in a multi-task environment, as well as part of a team.
• Strong planning and organizational skills.
• Proven presentation / facilitation skills.
• FrontPage or HTML skills.

Applicable To All Employees of Globe Life Family of Companies :

Reliable and predictable attendance of your assigned shift.

Ability to work full time and / or part time based on the position specifications.

How Globe Life Will Support You :

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life :

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Wellness club reimbursements and gym discounts to help you stay on top of your health.
• Paid holidays and time off to support a healthy work-life balance.
• Development training programs to enhance your skills and career progression and unlock your full potential.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.

At Globe Life, your voice matters.

Remote working / work at home options are available for this role.