Data Center Operations Technician

Do :

• Manage end-to-end trouble ticket handling, from initial troubleshooting to resolution. Ensure issues are resolved efficiently and effectively providing regular updates to the customers.
• Work both independently and as part of ateam to support operations at our data center facilities.
• Configure and install network and server equipment for both customers and internal departments, ensuring all setups meet operational standards.
• Stay engaged with Summit’s internal communications and company-wide announcements.
• Perform other data center-related duties as assigned, adapting to the needs of the facility.

Deliver :

• Interface with both local and remote customers or facility vendors.
• Perform remote hands support for Summit’s primary Ashburn, VA Data Center location as well as nearby secondary sites
• Perform server and network troubleshooting.
• Perform advanced server and network troubleshooting, maintaining Summit’s high-quality standards for remote hands support.
• Keep the colocation space clean, organized, and compliant with operational standards.

I'm this the job for me? We are looking for :

• Strong experience in troubleshooting / fault isolation.
• Ability to handle multiple priorities in a team environment utilizing our ticketing system.
• Minimum of 2 years of experience, preferably in a data center or tech support environment.
• Strong understanding of Microsoft Windows and common Linux distributions (Server 2012 / 16 / 19, Ubuntu, Alma, Rocky, CentOS).
• Ability to work on a designated shift with some flexibility based on customer orders and maintenance windows (24 / 7 / 365 operations).
• Excellent written and verbal interpersonal communication skills.
• Passion for learning, teaching, and collaborating knowledge.
• Ability to lift 75 lbs. to shoulder height.
• Sit, stand, and walk for extended periods of time including the regular use of ladders.
• Ability to see and read details on equipment both near and far.
• Ability to use company-provided hand and power tools.

Knowledge and Skills :

• Linux and Windows networking, operation, and troubleshooting.
• Physical configuration and maintenance / troubleshooting of x86 hardware.
• Structured cabling, termination, and testing following BICSI standards.
• Intermediate understanding of networking and internet protocols (OSI model, TCP / IP, CIDR, SNMP).

Intermediate Understanding of Networking and Internet Protocols :

• Ethernet Switches.
• IP Addressing (CIDR / Netmasks).
• DNS (basic DNS / BIND troubleshooting).
• HTTP (basic apache troubleshooting).

At Summit, our culture and core values are important to us. As a diverse team of passionate pathfinders, we deliver on the promise of technology.

If this sparks your interest, we'd love to chat with you!

• Empower our people
• Constant elevation
• Customer first
• Focus on outcomes
• Embrace curiosity

Benefits : Deft a Summit company’s total benefit package is highly competitive, designed to support your success at work, at home, and at play and includes, Flexible Time Off, RTA and CTA Transit Benefits, 401k with 4% employer match, free employee collocation and cloud account, Life Insurance / Long Term Disability, Health Insurance with HRA / HSA Options, Vision Insurance, Dental Insurance, and a fun and casual work environment.

Your recruiter will be happy to discuss all that Deft a Summit company has to offer! Pay Range : $25 - $40 hourlyActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.