BACKEND PRODUCT ENGINEER - E-COMMERCE

Who The Flip Is Flip?

Ever have a bad experience calling customer service? We're changing that!

Flip replaces old customer service phone robots with a modern Alexa-like voice AI experience for 200+ of the best companies on the planet in eCommerce and Transportation (more verticals coming soon!).

We talk to millions of people weekly and have helped 200M+ callers so far.

In 5 years the idea of bad customer service will be a relic of the past, thanks to products like Flip. 1% of companies have adopted this technology today and yet everyone agrees it is obvious, inevitable, and imminent we aim to lead this charge and win this market.

Flip is a profitable, fast-growing and well-funded 30-person startup based in NYC, LA, and the UK. Our team is the most important and best thing weve built.

What Youll Do

We are looking for a few great product engineers (backend software engineers that love building products) to join us in creating the next generation of our over-the-phone voice assistant.

At Flip, you'll create user experiences, features, and oversee whole segments of the Flip assistant. You'll also get into the data, listen to our customers, and help shape the direction of the product.

We have a few excellent senior engineers already on the team, one of which will become your direct mentor!

Who You Are, As An Engineer

• Good on the backend, with (at least a bit of) Python experience - we're almost all backend here, because voice products have no GUI!
• Your engineering level : early mid-level up to 'nearing senior in a year or two'
• The product is what we're working on - not theoretical engineering perfection! : )
• Deep understanding of API integrations, across various retail / ecom software systems.
• You care about the customer (our retail / ecom customers) and their customers!

Who You Are, As A Person

• Looking to go all-in, learn a lot, and do the best work of your career (so far!)
• Put in the time, and put out work you're proud of
• Communicate well, and embrace ownership, speed, & occasional uncertainty
• Eager and willing to support your teammates - just like they will with you!

Bonuses

• Know what it looks like to work at a startup, and have an entrepreneurial drive
• Experience building Voice products - but we can teach you this too : )
• Offices in Dumbo, NY and Playa Vista, CA - work onsite in either location!

More About Us

• We're international, spanning the US, UK, and Canada
• Our tech stack includes Python, MongoDB, AWS, Twilio, Datadog, Snowflake, and Looker
• We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon
• Comprehensive healthcare and unlimited PTO, including a mandatory company shutdown in the summer, and a full week off at the end of the year

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics.

We want our company to be as diverse and inclusive as our customers.