Job Purpose
Come join us! We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills.
An Appliance Repair Technician to represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.
Key Responsibilities
- Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
- Level and adjust equipment to include plumbing, gas and electrical connections
- Install and instruct customers on the proper use of equipment
- Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
- Complete all service calls and warranty documentation in an accurate and timely manner
- Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
- Maintain the delivery truck in safe and working order
Requirements
local daily travel required
- A valid driver's license
- High school diploma or general education degree (GED)
- Knowledge of basic plumbing and electrical skills
- Good computer skills with knowledge of Microsoft Office
- Ability to apply concepts of basic math
- Ability to read, write and comprehend instructions, correspondence, and memos in English
- Ability to multi-task
- Ability to work professionally with colleagues and be a team player
- Ability to manage difficult customer situations
- Must be self-motivated, customer-oriented person with excellent communication skills
Working Conditions
- Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation
- May occasionally walk on slippery or uneven surfaces
- May have exposure to dust, gas, fumes or chemicals
- On occasion, may use special visual or auditory protective equipment
- Will occasionally climb stairs and work off elevated surfaces
- Frequently work with bio-hazards for Commercial Technicians only
Physical Requirements
- Ability to sit, walk and crawl occasionally
- Ability to stand, squat, kneel and dexterity to bend / twist neck and waist, frequently
- Ability to use hands repetitively and power / simple grasp constantly
- Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
- Physical ability to lift, pull and push products up to pounds frequently
- Physical ability to lift, pull and push products that weigh in excess of + pounds occasionally
- Ability to carry items up to 6 feet occasionally
Compensation
- $, to $,
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