Responsibilities
- Efficiently resolve tickets related to custom, internal applications, escalating issues as necessary.
- Deliver application support via phone and through a ticketing system.
- Manage a closure queue and address technical issues on initial calls when possible.
- Leverage strong application support experience, particularly with custom or homegrown applications.
- Demonstrate exceptional customer service skills in both external and internal interactions.
Required Skills and Qualifications :
- Over 5 years of experience in End User / IT Support, focusing on application support and networking issues.
- Proficiency with Microsoft Office Suite and strong documentation skills.
T-PHI
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