Position Summary : The Customer Service Supervisor manages the daily operations of the customer service team developing, implementing, and maintaining processes, procedures and programs to improve customer service.
What you’ll do :
- Provides day to day supervision and assistance to customer service team;
- Ensures adequate phone coverage and monitors calls;
- Establishes schedules and maintains work standards to ensure quality and timeliness;
- Answers incoming calls and processes orders per customer item specifications;
- Develops and recommends improvements to work flow, internal procedures, or forms design and
- usage;
- Interviews and hires new staff, prioritizes, assigns, and reviews work;
- Provides and coordinates staff training and the use of new procedures;
- Coaches employees to correct deficiencies and implements discipline procedures;
- Investigates and researches escalated customer service inquiries;
- Responsible for adhering to food security, food safety regulations and policies (SQF, HACCP,
CGMPs))
- Observes and evaluates employee performance annually
Call Center Customer Service Supervisor
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
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The Customer Service Supervisor manages the daily operations of the customer service team developing, implementing, and maintaining processes, procedures and programs to improve customer service. Provides day to day supervision and assistance to customer service team;. Investigates and researches es...
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Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
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