Job Title : Genesys Cloud Consultant
Job Location : Remote with 25% travel in EAST Coast
Job Duration : Full Time
Job Description
Mandatory Skill (Must Haves) : Genesys CX,, AI Automation, Contact Center, Development experience, Genesys Certification.
Job Description
We are seeking a highly experienced Genesys Cloud Consultant to join our growing consulting team in the USA. Will play a pivotal role in helping our clients transform their contact centers by leveraging the power of Genesys Cloud CX.
This role combines pre-sales, consulting, and implementation expertise, requiring you to wear multiple hats and contribute across the entire customer lifecycle.
- Design and architect scalable, multi-geography Genesys Cloud deployments that meet complex customer requirements.
- Provide expert pre-sales support, crafting compelling proposals and solution architectures that address specific client needs.
- Lead and manage Genesys Cloud implementation for brown field and green field projects, ensuring on-time, on-budget delivery.
- Configure advanced features like WFM, Omni-Channel routing, Call Recording, and integrations with 3rd party services and data sources.
- Implement AI-powered solutions using Genesys Digital Assistant and Gen AI to enhance customer self-service capabilities.
- Integrate CI / CD pipelines for automated deployments and auto-scaling of your Genesys Cloud environment.
- Collaborate closely with internal teams (sales, delivery) and external stakeholders (clients, partners) to ensure project success.
- Document solutions effectively and provide ongoing support to clients.
- Develop and implement a comprehensive security strategy for the Genesys Cloud environment.
- Stay up-to-date on the latest Genesys Cloud features, best practices, and industry trends.
- Work collaboratively with internal teams (IT, Operations) and external vendors to ensure successful solution deployment."
Disclaimer : E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO / AA / M / F / Vet / Disability.
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