Gastroenterology- Receptionist-FT

Main Campus - 1272 Garrison Drive, 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America Req #1106

Policy Name

Medical Receptionist Job Description and Responsibilities

Department

Effective Date

Last Revision

Policy Owner

Clinic Manager

Policy Description and Purpose : Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care.

Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.

Procedure : The job description and responsibilities are defined for Medical Receptionist in the EOB / GYN department at Murfreesboro Medical Clinic below :

Job Title

Gastroenterology Medical Receptionist

Job Description

To provide clerical support in the OB / GYN department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions

Work is performed in an office

setting and involves frequent telephone contact, as well as face-to-face

communication with patients. Interactions with others in constant and

interruptive. There is possible exposure to communicable diseases,

toxic substances, bodily fluids, and other conditions common to medical

practice. Varied activities including walking, bending, reaching,

lifting (up to 30 pounds), stooping, assisting patients and sitting for

extended periods of time may occur. Also, occasional stress from multiple

responsibilities.

Job Responsibilities

• Represent MMC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Take accurate messages which include all required information
• Be at your workstation on time and prepared to start the day
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
• Prepare and process fee tickets, patient forms, etc. for patient appointments
• Collect co-payments, deductibles, co-insurance, or other patient responsible balances
• Correctly process payments and receipts
• Prepare daily deposit and maintain cash bag
• Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
• Provide prompt, efficient, and accurate patient service
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
• Keep your work area and the clinic clean
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
• Be knowledgeable of and adhere to all MMC policies and procedures.
• With instruction, perform other duties as required or assigned

Required Skills

• Strong skills in communicating effectively with co-workers, providers, and patients
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner
• Ability to manage / prioritize multiple tasks in an efficient and timely manner
• Teamwork attitude
• Flexibility to respond to changing demands
• Ability to react calmly and competently in stressful situations
• Effectively utilize computer systems and programs that are necessary to complete daily tasks

Education / Experience Requirements

• High School diploma or GED
• Experience preferred but not required

MMC Vision, Mission, and Values

Our vision is

to be a leading contributor to community health through participation in

programs that promote wellness, facilitate diagnosis, and enhance treatment

of disease.

Our mission is

to foster continuous improvement in community health through the delivery of

quality, accessible medical and surgical care in a cost-effective manner to

the residents of Middle Tennessee.

Our values guide

our actions as we strive to carry out our mission.

A progressive

approach to advances in medicine and changes in

the health care delivery system

Responsive to

patient and community needs

Collaborative with

other physicians, hospitals, allied health providers and the community in

improving health care

Professional, ethical and

socially responsible

Team-oriented management

and leadership

A positive,

open and responsive work

setting

This description is intended to provide only basic guidelines for meeting job requirements.It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.

Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Main Campus - 1272 Garrison Drive, 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America

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