Information Technology Business Relationship Manager

Qualifications :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Functions / Minimum Requirements :

• Act as the liaison to align business needs with services provided by application development team.
• Engage with the business to discuss strategic direction to identify technical and non-technical ways to support and advance the business’ objectives.
• Translate business needs, by partnering with appropriate resources to create project and program charters; programs managing business process change;

monitor service delivery and business satisfaction; and facilitate continuous improvement.

• Preparation of project plans and project administration.
• Oversee development of business cases, functional requirements, and value realization for technical initiatives.
• Support for the governance processes by coordination of the prioritization of business service requests with the IT Business Manager.
• Assist business leaders with their presentations of technology requests as part of the governance processes.
• Provide transparency into ongoing business requests for IT services.
• Active in demand management, understanding project prioritization and approval processes.
• Ensure criteria is identified to provide for the measurement of the benefit realization obtained for technology related projects and included in each request.
• Explain and support IT policies and standards.
• Continually look for ways to improve team’s performance by identifying and implementing work efficiencies through process improvement techniques and employee empowerment techniques.
• Remain current on industry specific technologies and emerging trends.
• Perform presentations and proposals
• Serves as team lead, providing guidance and support to other members of the team.

Knowledge and Skill Requirements :

• 5+ years of related experience or the equivalent combination of knowledge, experience, and training.
• Business Relationship Management Professional (BRMP) Certification Preferred.
• Ability to conceive, present and recommend investment options in keeping with business strategy.
• Know, understand, and articulate the business value and business cost of IT services.
• Understanding of Software Development Lifecycle.
• Ability to contribute to the shaping of business demand to deliver optimal value from available technical capabilities and resources.
• Experience in the development of business and systems requirements
• Understand the industry business model, business strategy, business processes, and operations.
• Ability to implement and lead organizational change effectively.
• Ability to manage ambiguity and undertake forward planning.
• Strong written and verbal communication skills.
• Vendor and relationship management skills.
• Excellent interpersonal skills with the ability to interact professionally with all levels within the organization and obtain initiative support.
• Understand the company organization, roles, politics, and culture.
• Avoid the silo effect where a lack of communication can cause a change in one area of a system to adversely affect another area of the system.
• Ability to manage and prioritize multiple assignments, and competing priorities in a fast-paced environment with minimal supervision.
30+ days ago