Job Title : ServiceNow Documentation and Training Specialist
Location : Remote
Contract Duration : 2-3 Months (Potential for Extension)
Overview :
We are seeking a ServiceNow Documentation and Training Specialist to assist with creating comprehensive documentation and training materials for our client s ServiceNow platform.
This role involves working closely with various teams to develop operational documentation that supports the platform's effective use and management.
While this is initially a short-term contract (2-3 months), there is potential for extension as other teams may require similar support.
Key Responsibilities :
- Develop clear, concise, and comprehensive documentation for ServiceNow processes, procedures, and best practices.
- Create training materials, user guides, and reference documents to support the onboarding and education of end-users and administrators.
- Collaborate with technical teams to gather information, understand workflows, and document detailed operational procedures.
- Ensure all documentation is aligned with organizational standards and is easily accessible to relevant stakeholders.
- Conduct training sessions and workshops for end-users and administrators as needed.
- Review and update existing documentation to ensure it is up-to-date and reflective of current processes.
- Work closely with other teams to identify additional documentation needs and provide support as required.
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