Spa Receptionist

Join Our Team as a Spa Receptionist at Fitness Formula Clubs (FFC)!

Position : Part-time Spa Receptionist

Location : FFC Oak Park

Required Shifts : Monday 9-2pm

Monday 9-2pm

Tuesday 9-2pm

Are you someone who loves going above and beyond to create memorable experiences in a fun, customer-focused environment? Do you have a passion for the spa industry and want to be part of a premier fitness company known for its winning work culture and commitment to excellence?

If so, FFC is the place for you!

Why You’ll Love Working with Us :

• Exciting Environment : Work in a vibrant, high-energy atmosphere where every day brings new opportunities to make a difference.
• Supportive Team : Join a compassionate and diverse group of professionals who value building relationships and creating value by helping others.
• Career Growth : We believe in nurturing talent and offer opportunities for personal and professional development.

Your Role as a Spa Receptionist :

As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional.

You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC’s core values.

Key Responsibilities :

• Welcome with Warmth : Greet members by name with a smile, creating a positive first impression.
• Maintain a Pristine Space : Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized.
• Professional Communication : Answer incoming calls and direct them with professionalism and care.
• Appointment Management : Coordinate with spa staff to manage bookings, ensuring seamless scheduling.
• Handle Transactions : Process payments accurately and maintain a balanced cash drawer at the end of each shift.
• Client Connection : Make reminder and confirmation calls to ensure clients are well-informed about their appointments.
• Be an Expert : Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs.
• Respond & Support : Address members’ questions and concerns and provide additional support to other departments as needed.

What We Offer :

• Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
• Company-paid Life Insurance (only for Full time employees)
• 401K - with company match
• Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year.

We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)

We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)

Other Perks of Working at FFC :

• Complimentary Club Membership to use any of our FFC locations!
• Open Door Policy - Your managers and the corporate team all have an open door policy
• Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
• 25% discounts on Spa, Retail, and Fitness classes for all employees
• Employee appreciation programs
• Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

Our Commitment to Hospitality : FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days.

Your manager will go over your role specific training and dates upon hire.

Our Purpose :

To enhance the lives of our members and guests by improving their overall health and well-being."

Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community.