Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.
Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
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Position Summary
As a representative of the Guest Services Staff, you will be responsible for greeting guests and assisting them throughout the stadium, monitoring crowd behavior and taking steps to ensure that each guest has a positive experience at Subaru Park.
The Guest Service Staff works hard to make sure our facility looks its best and our guests receive the assistance they need.
All Guest Staff members work with the mindset of completing our mission of providing our Guests with the highest quality sports and entertainment experience possible.
This role will pay an hourly wage of $14.00.
Benefits for PT roles : 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
EVERGREEN ROLE : Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
- Greet all guests and welcome them to Subaru Park
- Be familiar with ticketing, seating locations, procedures and building policies
- Able to handle large groups of guests
- Maintain control of your assigned sections or area.
- Anticipate and correct any trouble situations in your area
- Know general building information and locations of various amenities
- Ensure areas are safe for patrons and staff.
- Monitor alcohol consumption and related issues
- Provide exceptional customer service to all patrons
- Perform other duties as assigned
Qualifications
- Available to work a variety of scheduled shifts, with a majority of shifts occurring over evenings and weekends
- Experience in customer service
- Ability to manage high stress situations
- Able to be on feet for long periods of time
- Ability to work outside in extreme weather conditions
- Must have a pleasant and outgoing personality
- Must be friendly, courteous and polite with a positive attitude
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