Server

All employees are expected to deliver truly great service, and to create a warm and

friendly atmosphere for our guests. Employees must work well as a team, maintain

confidentiality and adhere to company policies.

SUMMARY : To provide friendly, attentive, and timely service to create a memorable

experience for all guests. The server’s primary objective is to show our guest hospitality

and build relationships out of each guest that enters our venue.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties

may be assigned.

Provide service to patrons and is accountable for an assigned section.

Assumes 100% responsibility for quality guests’ experience

Thorough understanding of Hotel Julian and Carlotta’s including its culture,

history, rules and policies.

Perform opening and closing procedures including but not limited to the set up

and break down of stations, cleaning tables and checking tables before service

is provided.

Responsible to up sell on any given opportunity

Maintain and ensure the overall cleanliness of each assigned station and the

establishment.

Ensure that all procedures concerning bar tabs and the transfer of tables are

met.

Perform accurate cash / credit handling and POS procedures

Must be very familiar with all food and beverage items

Know what daily specials are and what they cost

Up sell food and beverage items

Know the restaurant- style of food American Inspired Cuisine

Check identification for proof of age when required

Monitor guests drinks and anticipates guests needs

Provide friendly, courteous and professional service to all internal and external

customers / guests, at all times

Help support staff (if any : back waiters, runners) when needed (running food,

bussing tables) in order to comply with standards and provide responsive

customer service.

Retain and maintain complete knowledge of all food and beverage items

Must be knowledgeable about Hotel, Restaurant / Lounge and surroundings, i.e.

nearby entertainment, stores, hotels, etc.

Perform all duties and sequences of service in adherence to standards

Must have the ability to work a flexible schedule and late hours when necessary

Must have the ability to report to work on time and on a regular basis

Know your schedule and what time to be here for each shift. All employees of

Carlotta’s must be here 15 min prior to your scheduled start time, you will clock

in no more than 5 minutes before your scheduled shift time

Other duties as assigned as management sees fit

Learn the names and personally recognizes repeated guests, while creating new

ones.

Thank guest for their visit and invite them to return.

Attend all scheduled employee meetings and brings suggestions for

improvement.

Notify manager-on-duty any time a guest is not 100% satisfied with their

experience.

Ability to know the signs of intoxication and inform a manager if a guests needs

to be cut off.

Follow California and San Francisco laws on carding people as well as the

correct forms of ID.

Any other duties as assigned.