Business Intelligence Analyst II (Credit Card Loyalty & Engagement)

To provide actionable business intelligence in consultation with management and business units for use in daily and strategic decision making.

Apply industry best practices and standards to create optimum solutions that improve business performance. Conduct analytical studies to provide results / recommendations to senior management for department and enterprise-wide strategic initiatives.

Ensures effective management of projects from inception through implementation. Considered a key stakeholder / key contributor on highly complex initiatives and project teams.

Lead the most complex / unusual tasks of broad latitude and significant impact requiring complex analysis.

• Evaluate operational efficiency and effectiveness
• Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues
• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets
• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions
• Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture
• Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal / external considerations
• Build new and / or modify existing database / data warehouse / data mart and business intelligence solutions to meet business and system requirements
• Use data warehousing / business intelligence toolsets to gather, store, and provide access to data in assist management decision making
• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives
• Identify areas of improvement; determine solutions; implement enhancements / changes to improve operations, standards and results
• Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures
• Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements
• Compile, research and analyze trends in support of projects and initiatives
• Manage projects from concept through the planning, analysis, design, testing, implementation, and transition phases
• Develop clear and concise "big picture" of projects within Navy Federal organizational goals Expert
• Direct and lead Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Ensure the implementation of new and enhanced processes
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Lead, guide and mentor less experienced staff
• Performs other duties as assigned
• Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Extensive experience in problem resolution including determining root cause, scope and scale of issues
• Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
• Extensive experience in market / consumer research, project management, and analysis in support of strategic planning initiatives
• Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Advanced knowledge of project lifecycles, project management methodologies, and business requirements analysis
• Extensive experience in managing multiple priorities independently and / or in a team environment to achieve goals
• Extensive experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Expert skill interpreting, extrapolating and interpolating data for statistical research and modeling
• Expert skill interpreting and synthesizing large amounts of information
• Expert skill analyzing statistics and reports to determine business performance and trends
• Expert skill identifying and analyzing business requirements and recommending solutions
• Advanced skill in programming languages
• Expert skill resolving conflicting requests and meeting changing requirements
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Expert research, analytical, and problem solving skills
• Advanced verbal and written communication skills
• Advanced database and presentation software skills
• Advanced word processing and spreadsheet software skills
• Master's Degree in a related field, or the equivalent combination of training, education and experience

Desired Qualification(s)

• Significant knowledge of project lifecycles and management methodologies
• Working knowledge of Navy Federal Human Resources policies, procedures, and programs
• Working knowledge of object oriented principles
• PMP Certification (or commensurate experience managing corporate-wide projects)

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM

Locations : 820 Follin Lane, Vienna, VA 22180 5510 Heritage Oaks Drive, Pensacola, FL 32526