Technical Analyst

Company

Federal Reserve Bank of MinneapolisDo you enjoy working with people, providing technical support and learning new solutions?

The Connectivity Testing and Integration team within Federal Reserve Financial Services (FRFS) Customer Service is looking for a Technical Analyst to provide network support to Federal Reserve customers across all electronic access platforms and business application support to new FedNow service.

To provide support to all FRFS customers, analysts for Connectivity Testing and Integration will operate within two shifts, with a preferred Tuesday to Saturday availability.

First shift begins at 8 : 00 am central time, and later shift begins at 11 : 00 am central time each with 8-hour shift assignments.

Team members will work in different shifts in rotation as needed.

Team members can expect to work up approximately 2-3 Saturdays a month based on project demands and customer requirements.

This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance based on specific district policies.

Your specific requirements will be based upon your district at time of application.

Responsibilities :

• Maintain detailed awareness of end-to-end customer experience.
• Provide network testing support and facilitation to the Federal Reserve’s customers including Banks and Credit Unions.
• Promptly identify, troubleshoot, and resolve basic to intermediate support requests including applications, software, hardware, browser configuration, network connectivity and / or other issues related to firewalls, and VPN / router installation and configuration.
• Provide support for Federal Reserve customer use of middleware and file transfer technologies, including IBM Connect : Direct®, IBM® MQ and MQ Client, and Axway Secure Client.
• Facilitate network and application integration validations by generating and delivering test messages and files for payment applications.
• Troubleshoot and support basic to intermediate customer inquiries using a variety of tools and resources.
• Analyze customer requests, coordinate and schedule tests.
• Participate in and support simple and moderately complex Federal Reserve System-level projects, such as implementation / upgrades of end-user hardware and software.
• Actively participate in other activities and workgroups as instructed.
• Utilize available site-specific on-site lab to emulate customer environment for product troubleshooting purposes.
• Utilize available site-specific on-site lab to test new products and service offerings, including cloud-based services.
• Create and maintains procedures / documentation.
• Develop basic expertise on the FedNow service
• Fulfill basic Service Requests escalated from Level 1 (L1) support
• Actively support and promote Continual Service Improvement (CSI) environment

Qualifications :

To be considered at the Technical Analyst I level, you must meet the following educational and work experience :

Bachelor's degree or an equivalent combination of education and experience and one year of full-time relevant work-related experience, including use of networking skills.

Coursework in Computer Science, Management Information Systems, or similar, preferred.

• Strong working knowledge of multiple hardware / software platforms and applications.
• Strong understanding of OSI layers, networks, protocols, and digital certificates.
• General understanding of cloud infrastructure.
• Strong initiative, analytical skills, and customer service skills.
• Ability to quickly grasp in depth understanding of procedures and automated systems.
• Interpersonal skills, including the ability to work effectively in a team environment.
• Ability to multi-task and communicate technical concepts to end-users.

Desired, not required :

Networking certification(s), Active Directory certification(s), Server Operating System Administration certification(s), or completion of classes toward related certifications.

Certifications desired : Cisco Certified Network Associate (CCNA), Cisco Certified Entry Network Technician (CCENT), Comp TIA Network+, Amazon Web Services / Google Cloud / Microsoft Azure, etc.

Additional Information :

Our total rewards program offers benefits that are the best fit for you at every stage of your career :

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401(k) match, and a fully funded pension plan
• Paid time off and holidays
• Free public transportation passes
• Annual educational assistance
• On-site fitness facility
• Professional development programs, training, and conferences
• And more

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Job Category

Information Technology

Work Shift

First (United States of America)

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