Learning & Enablement Manager

Summary : Nice North America is seeking an innovative and driven Learning and Enablement Manager to play a pivotal role in our organization's efforts to provide comprehensive training curriculum and enablement programs tailored for both our business-to-business (B2B) partners and internal teams.

This role will involve collaborating closely with sales, marketing, tech support, and our B2B partners to understand their unique learning needs, designing customized training solutions, and working with HR to empower our internal teams with the resources, training, and support they need to excel in their roles.

The Learning and Enablement Manager will drive the direction, development, implementation, and evaluation of learning programs to support learning objectives and business goals for Nice North America.

Salary range is $80,000 to $110,000 depending on experience.

Location : Carlsbad, CA (Hybrid Schedule 2 days remote, 3 days in office)

Primary Responsibilities :

• Play a key role in defining the learning content strategy for internal and external audiences, ensuring alignment with business objectives through the design, development, and evaluation of training content.
• Work with HR to manage the evolution of internal curriculum content, ensuring relevance, accuracy, and alignment with organizational objectives.
• Review and refine course content based on feedback from stakeholders, subject matter experts, and learners.
• Implement processes to streamline curriculum development, ensuring consistency and quality across mediums
• Consulting with department leaders & SMEs to create content and design materials to meet learning objectives.
• Drive development and implementation of training curriculum and learning programs for both B2B partners and internal teams, aligning with organizational goals and industry best practices.
• Collaborate with Sales, Marketing, Product Management, and Tech Support to identify learning needs and develop effective learning solutions engage partners and contribute to increasing / accelerating sales.
• Partner cross-functionally to lead creation and execution of interactive learning, micro-learning, webinars, and other innovative learning methods and utilize instructional design skills to develop learning content.
• Outlining process, activities, and timelines that allow others to present consistent education experiences.
• Manage setting the direction of new content development and interactive learning initiatives.
• Implement strategies to promote knowledge sharing and collaboration among team members, enhancing the overall effectiveness and efficiency of curriculum development efforts.
• Adapt quickly to changing business needs and market dynamics, proactively identifying opportunities for enhancing learning programs and initiatives.
• Co-create and maintain hands-on training workstations and experiential demonstration environments.
• Coordinate with sales and partner teams to schedule training sessions and ensure timely delivery of learning programs to B2B partners.
• Utilize data and analytics to measure the effectiveness of learning programs and initiatives, leveraging insights to continuously improve the quality and impact of trainings, and drive business outcomes.
• Implement, analyze, and report on learning metrics and KPIs to identify trends, opportunities, and areas for improvement as well as monitor the success of learning programs and track ROI.
• Liaise between marketing and training teams and key stakeholders, ensuring alignment of priorities and objectives, and manage scheduling and follow-up of results.
• Establish a feedback loop, gathering input from stakeholders fostering a culture of continuous improvement.
• Prepare and deliver regular reports and presentations on learning program performance, highlighting key metrics, achievements, and areas for improvement.
• Designing and maintaining evaluation and certification processes for internal and external learners.
• Be the LMS administrator for the organization, facilitating both internal and external learners.
• Project based assignments as requested or other duties as assigned.

Qualifications :

• Bachelor's degree in Business Administration, Marketing, Education, or related field. Master's degree preferred.
• 5+ years' experience in learning and development, instructional design, sales enablement, or related roles, with specific experience in partnership with Commercial Teams and B2B environments.
• Excellent project management skills, including the ability to manage multiple projects simultaneously, meet deadlines, and drive results.
• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams to achieve common goals.
• Excellent communication skills, with the ability to effectively communicate with stakeholders at all levels of the organization and across global locations.
• Proficiency in Microsoft Office and other relevant software tools, such as Articulate and LMS systems.

Knowledge, Skills, and Abilities :

• Understanding of Adult Learning Theory and how people consume material in today's world, as well as how to keep learners engaged.
• Ability to curate and facilitate Sales L&D training.
• Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
• Innovative thinking and problem-solving skills, with a passion for driving continuous improvement and excellence in learning and development.
• Strong organizational and time management skills, with the ability to prioritize tasks, manage competing priorities, and meet deadlines in a fast-paced environment.
• Adaptability and resilience in the face of change, with the ability to thrive in a dynamic and evolving business environment.

Physical Requirements :

Essential functions of this job require the following minimal physical demands.Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

• Required to sit,talk,or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard.
• Manual dexteritysuitable for use of utilizing a computer.
• Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting.
• Ability to walk and / or climb 5% of the time comfortably, with or without reasonable accommodation.
• Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation.
• Light to moderate lifting.

Working Conditions : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be comfortable working in an office environment to include moderate noise levels.
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

As thinkers andcreators, we look atthe world with anopen mind, engagingwith the possibilitiesand broadening ourperspective in an inclusive way.

Disclaimer :

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.