Specialist I, Implementations

Job Description :

The Specialist I, Implementations assists external clients in the implementation of software or solutions. Evaluates client needs, develops configurations that support business processes, executes on delivery and implementation plans, and tests and troubleshoots final configurations.

• Manages project plans for assigned customer installs; complete high-quality projects on time, on budget, within defined scope
• Serves as primary point of contact for customers throughout implementation phase and ensure successful hand-off to account management
• Runs multiple implementation projects simultaneously
• Manages project risks and escalations proactively and effectively
• Documents customer requirements and configures applications to meet customer-specific business processes.
• Interfaces with customers during design and deployment of business solutions. Manages the solutions through deployment, training, and hand-off activities.
• Translates client's business requirements into application definitions, workflows, business processes, and solutions.
• Creates and maintains system-related documentation, such as business, system, and functional requirements, process flows, status reports, and configuration worksheets.
• Identifies problems and researches alternatives through testing and consulting with peers.
• Prepares presentations, gains consensus from client and implementation team, and implements solutions.
• Configures and deploys enterprise application and business processes.
• Tracks and reports key performance indicators / metrics.
• Ensures that all projects are delivered on time and on target of the budgets.
• Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.

Education Required :

• Bachelor's Degree in Business Administration, Communication, Computer Science, or related discipline.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required :

1+ years of experience in customer service, project management, or client relationship.

Knowledge, Skills & Abilities :

Knowledge of : Project management principles and best practices. Knowledge of specialty client needs related to reporting, clinical workflows, and practice management.

Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

• Skill in : Excels interpersonally and demonstrates strong presentation, communication, and relationship skills. Detail oriented, analytical, problem solving, time management.
• Ability to : Stay organized, prioritize workload, and multi-task to meet established timelines; establish and maintain effective working relationships with cross-functional teams.

Ability to create a collaborative environment to promote realistic outcomes and goals leading to successful client results.

Ability to establish processes and protocols, manage timelines.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described.

It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

This document does not represent a contract of employment, and the company reserves the right to change this job description and / or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.