Training & Field Support Specialist

Job Summary :

Suvi is seeking a qualified Training and Field Support Specialists to enhance our client's workforce by creating comprehensive course materials for analytical applications, conducting training sessions in both virtual and traditional classroom settings, and providing ongoing end-user support.

Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce.

To join to our team of outstanding professionals, apply today!

Responsibilities

Job Responsibilities :

Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.

Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.

Offers frontline field support, encompassing ad hoc training, troubleshooting, and critical incident assistance.

Undertakes travel to deliver training sessions, adapting to diverse locations as needed.

Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications

Minimum Qualifications :

Active Top Secret with SCI Eligibility.

Must be comfortable and available for 25% travel.

Experience in a technical support position or training in a Windows-based IT environment (three (3) years of experience is preferred).

Full-time internships may count for this experience.

A formal education in an IT subject, training, or education-related field is desired.

Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred).

Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk / call center or similar work processes (one (1) year of experience preferred).

Experience with Federal, State, or Local / Tribal Law Enforcement Agency operations (preferred).

Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).

Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.

Experience using analytic tools and databases to support intelligence analysis and production

Requires excellent oral and written communication skills and outstanding customer service.

Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, . Contractors shall be able to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.

Desired Qualifications :

Knowledge and experience in Human Language Technologies (HLT) such as Computer Assisted Translation (CAT) tools, Machine Translation (MT), Optical Character Recognition (OCR), Terminology Management (TMM), Automatic Speech Recognition (ASR, and other HLT tools and processes.

Posted Salary Range

105000

Benefits Information

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.

Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Job : Security, Intelligence & Defense Analysis

Travel : Yes, 25% of the time

Organization : Suvi Global Services

Clearance : TS with SCI Eligibility

Work Type : On-Site

Remote : No

ReqID : 2024-11243