Medical Records Clerk

Job Description

Job Description

Company Overview : Hamilton Health Center, established in 1969, is a Federally Qualified Health Center (FQHC) located in Harrisburg, PA.

We are committed to providing high-quality, patient-centered healthcare and related social services that promote access, treatment, education, and prevention for Central Pennsylvania's residents, regardless of their health, economic, or insurance status.

Our Vision : Our vision is a healthy community where every member, regardless of their ability to pay or their insurance status, receives comprehensive and compassionate healthcare.

We've remained dedicated to this vision for over 50 years.

Essential Functions :

• Answering incoming telephone calls for the Medical Records Department.
• Providing full-time coverage for the medical records station located in the front lobby of the 110 South 17th Street facility to assist with information requests.
• Obtain paperwork daily from departments for scanning into the patient’s electronic health record.
• Assist patients with accessing the patient portal.
• Process paperwork for completion requests. Complete the paperwork for completion form and ensure tracking spreadsheet is maintained and accurate.

Review the policies for paperwork completion with the patient; explain the processing time.

• Sorting incoming faxes received for Medical Records Department.
• Assist in the facilitation of partial and / or complete record requests by obtain name of facility and patient / legal guardian’s signature.

Review the policies for the ROI processing with the patient; explain the processing time.

Performing other administrative tasks when needed.

Requirements :

• Healthcare Knowledge : A fundamental understanding of healthcare services and basic medical terminology.
• Tech-Savvy : Proficiency in basic data entry computer skills.
• Strong Interpersonal Skills : Ability to communicate courteously and effectively with individuals from diverse backgrounds.
• Team Player : An industrious and cooperative nature to foster harmonious working relationships with clinic management, physicians, clinicians, and the public.
• Education : High school graduate, or equivalent

Preferred Qualifications :

• One (1) year of clerical and customer service experience, preferably with medical records focus.
• Bi-lingual in Spanish, Nepali, French

Equal Opportunity Employer :

Hamilton Health Clinic is an equal opportunity employer. We are committed to providing an inclusive and diverse work environment where all employees are valued, respected, and have the opportunity to succeed.

We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, or any other protected status.

All employment decisions are based on qualifications, merit, and business needs.