Store Manager - Specialized Austin Flex

Store Manager - Specialized Austin Flex

ABOUT SPECIALIZED

JOB SUMMARY

A critical member of the Specialized retail network, the Store Manager balances excellence in retail operations with a passion for the power of a great brand.

The Store Manager maintains the culture of the business and sets the tone of the store. The ideal candidate has a consistent record encouraging successful, profitable retail, and wants to take that expertise to the next level as a driver of outstanding brand experiences.

Beyond being a well-adapted business leader, the Store Manager works collaboratively with staff, retail partners, and local riders as a host, mentor, brand advocate, and customer service ace.

This role also works cross-functionally with other members of the Specialized team to facilitate store-based events passionate about education, product launches, advocacy, and brand innovation.

HOW YOU’LL MAKE A DIFFERENCE

• Overall profitability of the retail store, namely covering and exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, globally
• Exemplify outstanding methodologies for staff and local operators
• Ensure the conveyance of transformative, inclusive, ride-focused, locally-authentic and collaborative experiences for staff and riders alike inside and out, c / o the Specialized Retail Way
• Host / give tours of the space to retailers, explaining our processes for outstanding methodologies
• Performance management / talent management of all current employees
• Encourage a welcoming, diverse, and inclusive workforce through talent recruitment
• Schedule all staff and shift coverage showroom
• Educate all staff (in-house training, SBCU, and SBCU.com facilitation)
• Establish and sustain all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases)
• Uphold all cleanliness and organizational standards for the sales floor and office space
• Handle the progress and ensuring timely delivery of all special orders and home deliveries
• Ensure staff has direction and is informed when the manager is not present (days off, time off, etc.) so that all employees are working purposefully towards store goals
• Evaluate each employee’s performance and is the first point of contact when issues arise in-store among riders, staff, and the service / sales interface
• Sett goals with each member of the team which include development, store-wide goals, and larger company initiatives
• Operate within the set rules of the company (Specialized Retail LLC.) and ensuring alignment of all practices with Specialized Bicycle Components

WHAT YOU NEED TO WIN

• Experience and Passion for cycling and the Specialized brand
• A current or former retail employee with 1+ years of experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50 lbs. or more and use proper lifting skills
• Bike Shop Experience a plus

TELL ME MORE

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits *if applicable in state
• Family & Friends Discount
• For eligible employees
6 days ago