Practice Assistant II - Dermatology - Longwood area

Job Description - Practice Assistant II - Dermatology - Longwood area (3301328)

Have you got what it takes to succeed The following information should be read carefully by all candidates.

This role qualifies for a sign-on bonus of $750, making it a great opportunity to join the BWH - MGB team!

Brigham and Women’s Hospital is dedicated to :

• serving the needs of our local and global community
• providing the highest quality health care to patients and their families
• expanding the boundaries of medicine through research
• educating the next generation of health care professionals

Brigham and Women’s Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women’s Hospital.

Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas :

• People : Focus on serving the community through collaboration and respect
• Self Management : Accountability, professionalism and commitment to growth and development
• Organization : A commitment to quality, service and exceptional performance

Meeting these expectations is key to the success of your department and the organization.

The Practice Assistant II position is responsible for the day-to-day patient and customer interactions within practices and / or locations of the Department of Dermatology.

Working under the direction of the Practice Manager and / or Practice Coordinator, the Practice Assistant II is the main frontline contact and will interact with customers in person, by telephone and / or electronically.

Since the role has significant impact on patient care, patient satisfaction, clinical operations and clinical revenue, the position requires outstanding customer service skills, attention to detail and having the appropriate technical skills to meet the job requirements in a timely and accurate manner.

Directly reports to Practice Manager and indirectly reports to Practice Coordinator, Lead, and other Practice Managers.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES :

The following duties and responsibilities are comprehensive. While the Practice Assistant II will be expected to have a working knowledge of these duties and responsibilities, the overall efforts for each will vary based on daily practice operational needs, staffing, location and specific functions.

Other duties may be assigned.

• Assume primary responsibility for scheduling patient appointments per BWH, Dermatology and practice-specific standards and guidelines.
• Ensure customer satisfaction by appropriately managing the appointment schedule and access to clinical services.
• Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates.
• Verify patient’s identity using 2+ identifiers when scheduling and during check-in process. Verify patient’s appointment time and physician.
• Maximize EPIC application features by accessing all available scheduling data and resources.
• Coordinate and schedule all appointments with interpreter services as necessary.
• Cancel and reschedule appointments as requested.
• Optimize access and satisfaction by maintaining and coordinating appointment wait lists.
• Monitor appointment reminder reports and follow-up as appropriate.
• Ensure that patient questions are appropriately answered and / or that appropriate follow-up is provided.
• Warmly greet all patients, customers and visitors into practice.
• Arrive patient in EPIC.
• Collect payments at the time of service, in accordance with Dermatology payment collection policy.
• Thank every patient once check-out process is complete.

Level of education required :

Minimum of a high school diploma or GED.

Work experience required :

• Minimum one year applicable work experience required.
• Some additional training in office systems or other post high school education preferred.

SKILLS / ABILITIES / COMPETENCIES REQUIRED :

Technical skills required :

• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Phone skills : Ability to use phone system (answer and screen calls, put on hold).
• Verbal skills : Ability to interpret information as appropriate and communicate in a professional, courteous, clear and concise manner.
• Organization Skills : Ability to manage multiple tasks effectively.
• Writing Skills : Ability to correspond and communicate with others clearly and effectively in writing.

HOSPITAL WIDE RESPONSIBILITIES :

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH / Partners;

follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures.

Brigham & Women’s Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law.

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