Job Summary :
The Deskside Technician Intern plays a crucial role in providing technical support and assistance to employees at ABC. This position involves supporting end-users' IT needs, maintaining hardware and software, and ensuring seamless operations.
The role requires interaction with users to troubleshoot issues and implement solutions efficiently.
Key Responsibilities :
1. Technical Support :
Provide hands-on technical support to employees within both facilities, resolving
hardware, software, and network issues promptly.
- Assist users with software installations, updates, and configurations.
- Troubleshoot and resolve hardware problems, coordinating repairs or replacements
when necessary.
2. User Assistance :
Offer on-site guidance and training to employees on using various software applications
and technological tools.
Address user inquiries related to IT systems and applications, offering clear and concise
instructions to resolve issues.
3. Systems Maintenance :
Conduct routine maintenance and updates on computers, printers, peripherals, and
other IT equipment.
4. Documentation and Reporting :
Maintain accurate records of technical issues, resolutions, and equipment inventory for
both facilities.
Generate reports on recurring issues, system performance, and equipment status for
review by the IT Supervisor.
5. Security and Compliance :
Adhere to company policies and security protocols, ensuring compliance with data
protection regulations.
Assist in implementing and maintaining cybersecurity measures to safeguard company
data and systems.
6. Collaboration and Communication :
- Collaborate with the IT team to execute IT projects, upgrades, and deployments.
- Communicate effectively with users, understanding their needs and providing timely
updates on issue resolution or system changes.
Requirements :
- Proven experience as a Deskside Technician or similar role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common
business applications.
Excellent communication and interpersonal skills with the ability to convey technical
information clearly.
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