Information Technology Service Delivery Manager

What Working at Hexaware offers :

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide.

We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future.

We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers.

We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

What would you do?

We are seeking a skilled and experienced DevOps Engineer to join our dynamic team. The ideal candidate will have a strong background in DevOps practices and tools, with extensive experience in AWS, Jenkins, GitLab, and Terraform.

This role requires a proactive individual who can manage and optimize our development and deployment processes.

Job Description :

Hexaware is currently seeking a dedicated Service Delivery Manager (ASDM) to lead our infrastructure projects in Plano, TX.

This role is critical to managing a portfolio with an annual delivery volume of nearly $50 million.

The ideal candidate will exhibit :

• Client relationship management : SDMs are the primary point of contact for clients, and are responsible for understanding their needs, preferences, and challenges.
• Communication : SDMs must be able to communicate effectively across all organizational and technical boundaries. They should have good listening skills and be able to clearly and concisely impart technical information.
• Resource planning : SDMs plan and strategize the utilization of resources, while prioritizing the client's needs.
• Leadership : SDMs are leaders who manage their teams, guide team members, and help them improve their skills.
• Project management : SDMs are responsible for seeing projects through and communicating with their entire team.
• Building partnerships : SDMs build partnerships with key organizational stakeholders.
• Monitoring progress : SDMs monitor daily and overall progress, and adjust as needed to keep the project on track.
• Managing budgets : SDMs manage project teams and budgets.
• Responding to challenges : SDMs respond to challenges, problems, and issues as they arise.
• Creating reports : SDMs create and deliver performance-targeted reports on a quarterly basis.
• Developing systems : SDMs develop and create cost-effective service delivery systems.

Equal Opportunities Employer :

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment.

All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law.

We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.