job summary : Responsibilities :
Responsibilities :
HYBRID POSITION : Will be required to work onsite 1 day per week, but the other 4 days will be remote
- Manage large amounts of inbound calls in a timely manner while attempting to assist with a resolution of the caller’s tax issue
- Leverage a communication script when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Activity documenting discussions of call and leverage internal tools for next level resolution needs
- Meet personal / team qualitative and quantitative targets
Skills : Financial Services, Call Center Support, Basic Computer Skills, Active Listening, Call Center, Follow-up Experience : Experienced2 year(s)
responsibilities :
HYBRID POSITION : Will be required to work onsite 1 day per week, but the other 4 days will be remote
- Manage large amounts of inbound calls in a timely manner while attempting to assist with a resolution of the caller’s tax issue
- Leverage a communication script when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Activity documenting discussions of call and leverage internal tools for next level resolution needs
- Meet personal / team qualitative and quantitative targets
The essential functions of this role include :
working weekends
qualifications : Experience
Experience
- Experienced
- 2 years
Education
High School
skills :
- Financial Services
- Call Center Support
- Basic Computer Skills
- Active Listening
- Call Center
- Follow-up
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