Job Description
Job Description
Make the next step in your IT career in tight-knit, positive, teamwork-driven MSP . As an OnSite Technical Support Specialist , you'll be the bridge between technology and people for businesses in Brevard County and Central Florida .
Your ability to understand client needs, analyze symptoms, and identify underlying issues will make a difference for everyday people doing their jobs in a wide variety of end user environments.
From addressing hardware concerns to troubleshooting network and server configurations, you'll get your hands on a variety of technical challenges.
This job is being posted by Encore Strategic on behalf of OnSite.
We’ll provide :
- Competitive Compensation : $58,000-$75,000 depending on experience
- Benefits : Company 3% matching IRA, accrued PTO, mileage reimbursement
- Supportive Environment : Collaborative teamwork and a highly skilled support network
- Growth Potential : Your growth aligns with our evolving technologies and client needs
- Strong Core Values : Love, Support, Transparency, Forward Thinking, Peace, Relationship, and Edification
What you’ll do :
- Client-facing support - Troubleshoot, diagnose, and resolve tickets both at the OnSite office and at client locations
- Support Microsoft Server, Exchange, and O365 environments
- Use backup and recovery software and methodologies and basic firewall functions
- Deploy, monitor, troubleshoot and update software using PowerShell and RMM
- Troubleshoot basic networking hardware and protocols
Skills You’ll Need :
- 4+ years supporting frontline users and backend small business systems
- Knowledge of Microsoft Windows and Server products, Exchange, Office 365, firewalls, networking, and similar technologies
- Experience with automation tools like PowerShell and RMM
- MSP Experience Preferred
- Microsoft and Cisco certifications and / or Mac OS experience preferred
- Ability to communicate technical problems with non-technical end-users
- Valid driver's license with a reliable vehicle
- Willingness to complete Kaseya University in the first 90 days
Ready to Apply?
- Quick apply with your resume
- Get a head start on the application process through our online portal
https : / / www.ondemandassessment.com / link / index / JB - GWSA5M4CK?u 1110981
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