Duty Free General Manager

Grow with u s :

Dufry by Avolta is a Global and North American leader in Duty Free travel retail.

What we offer :

• Competitive Salary Range : $138,000- $150,000 annually
• 20% off Employee Discount at Dufry, Hudson and HMS Host
• Medical / Dental / Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Company Paid Life Insurance
• Retirement Programs & Matching Employee Contributions : 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

This General Manager position is for you, if you enjoy :

• Managing the commercial activities of the business and local relationships while maximizing profit sales
• Promoting a brand image of excellence through a strong work ethic, leadership by example, and consistent delivery of excellent customer service
• Working in a fast paced, changing environment with following categories : Beauty Products, High End Liquor, Tobacco, Cigars, Confectionary, Watches, Jewelry and Accessories and Luxury Goods.

Your Team is counting on you as a General Manager to :

• Provide flexibility to work long / irregular hours any day of the week, weekends, and holidays
• Oversee over 150 employees
• Oversee 8 stores and a Duty Free Warehouse
• To provide a working environment that ensures the customers journey and engagement including but not limited to, service excellence, reserve and collect, loyalty programs, clienteling, Level Up, gate delivery as examples.

General Manager Key Accountabilities :

• Responsible for managing the shops within an operation, consistent with the short- and long-term interests of the company, its employees and its customer and ensuring the highest level of customer service possible
• In conjunction with the Country General Manager and Regional Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the shops
• Analyze the KPI’s if any issue in the shop might be affecting the daily sales, and take corrective actions if needed
• Organize and lead the Weekly and Monthly Meeting with Operation’s responsible, including all the relevant events of the week (sales, promotions, categories, brands, HR, etc.)
• Prepare a weekly and monthly action plan as a result of the Weekly and Monthly Meeting Analyze promotion results, prepare reports with proposed actions plan to be submitted to the County Commercial Team as needed.
• Review Sales targets by shop, category and brand, compared to the previous week, month, year and budget
• Lead the Terminal / Store Manager’s team
• Control the cost and take actions if needed
• Cultivate an excellent relationship with the Airport authorities
• Coordinate the SIP in terms of implementation and execution
• Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops
• Responsible for matching of staffing to the customer flow (Shift Planning) and review staff performance and track FTE by department
• Maintain staff levels that allow for the best possible custom service
• Execute performance evaluations and goal assessments
• Accountable for the P&L in the operation
• Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates
• Participate in the determination of the investment and development plan
• Need to work with Supply Chain, Commercial and Marketing Team to ensure the right store level, assortment and marketing support to maximize sales / profit
• Work closely with supply chain and logistics team to ensure appropriate inventory level. Manage stock levels and OOS, negative stock, destruction and Cycle counts.
• Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented
• Cultivate an excellent relationship with the Airport authorities and other external partners including customs, vendors, ACDBE partners etc.
• Participate with RVP in the new store opening, refurbishment

General Manager Required Qualifications :

• Multi-unit retail management experience
• 5+ years’ General Manager experience in a Duty Free Travel Retail environment or equivalent work experience
• Previous experience working with brands, for example beauty or luxury retail
• Knowledge of the international retail or consumer goods industry trends
• Strong leadership skills and talent development
• Demonstrated ability to build effective teams and motivate employees
• Strong problem-solving and project management skills
• Strong analytical and financial skills to understand / build and control airport Profit and Loss statements.
• Understanding of KPIs (Spend per Passenger, ATV, UPT, etc.)
• Implement necessary and control process for compliance and audits (ie Customs, STEBS regulations, etc.)
• Working in a Customer Experience environment ensuring a world class customer journey in your shops. To make travelers happier.
• Experience in managing multi-unit / multi-category retail business

For additional information on Dufry by Avolta visit :

Dufry by Avolta, Hudson by Avolta and HMSHost by Avolta are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

All offers are contingent upon successful completion and passing of background checks and / or employment verification results.

Note to staffing agencies : Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates.

If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.