Seasonal KPS Representative

Stance KPS Representative

At Stance, we believe everything starts and ends with our people. Self-reliant in our attitude, and entrepreneurial in our ethos, we have grit, guts, and gratitude. Stance is a culture that cannot be duplicated - where smart, ambitious, and positive people thrive. In 2009, we took what was once a stagnant staple and transformed socks into one of the market's most exciting accessories. By unlocking the potential of a canvas too often overlooked, Stance ignited a cultural movement around the world that has attracted visionary artists, athletes, and icons to embrace our positive message of individuality and creativity. In the years since, our canvas for self-expression has expanded from toe to head by way of underwear, apparel, and headwear. Through innovative materials, superior comfort, and artistic design that is the bedrock ethos of our brand, Stance can now be found in over 40 countries for anyone looking to defy convention. We are Stitched Different.

As a KPS Representative, you exist to keep our customers stoked while supporting the E-commerce team. The Stance KPS Representative provides customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This team member will also initiate and / or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. At the end of the day we want all of our customers to be stoked, so we need a friendly, driven, and service oriented person to help us do so.

This position reports to the Customer Service Manager.

Primary Responsibilities

Culture

• Recognizes that Stance is a team sport.
• Constantly seeks to align themselves to the strategic, financial, and cultural plans of the company.
• Drive performance that delivers excellence in a way that preserves and enhances our ability to get results in the future.
• Foster an entrepreneurial atmosphere that supports continuous improvement, creativity, resourcefulness, and a get it done mentality.
• Focus on creativity that enables imagination used to plan our future, solve problems, and excite our consumers.
• Consistently express gratitude to acknowledge the help and contributions of others.
• Demonstrate personal responsibility in order to shepherd and safeguard our values and commitments.

Key Duties

Experience Needed

Location : San Clemente, CA. Hybrid work schedule.

Benefits

EEO Statement

Stance is an equal opportunity employer and will consider applicants with criminal histories in a manner consistent with the requirements of the ordinance.