You’ll be working with McKinsey Implementation a rapidly growing capability for our firm in one of our offices in North America.
As a member of MI, you’ll work closely with our client project teams, providing end-to-end support to ensure the clients are able to deliver and sustain the full benefits of McKinsey’s recommended change in their business.
Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care.
Blending strategic thinking with hands-on practicality, our team of consultants and experts work to develop and implement strategies that solve our clients' most critical problems on a global scale.
Our team acts as the trusted advisor to senior leaders and help change mindsets and model behaviors while guiding an organization and its leaders through change and implementation to achieve sustainability of their programs.
You will engage at a deep level across our clients’ businesses, working in small McKinsey teams, but often working with many clients, to build the capabilities, systems, and processes needed to deliver bottom-line results with an aim to ensure those results will be sustained.
Our work is about coaching and delivering lasting outcomes.
You will help clients build capabilities in delivery and execution, both during an active project and continuing after our consultants have shared their recommendations.
Your primary long-term projects will be closely related to our traditional projects and will provide clients with decisive support in the introduction and implementation of strategic consulting concepts in Service Operations.
You'll act as an expert in implementing holistic transformation including customer experience / service design, frontline & field operations process improvement, corporate business function optimization, and / or customer care with cross-cutting foundation capabilities to deliver significant and sustainable cost impact.
We provide a unique set of tools and techniques to help clients identify opportunities for improvement and implement recommendations in support of our client’s business objectives.
- Undergraduate degree required, master’s degree in engineering, business, operations or related disciplines preferred
- 7+ years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact preferably with large, multi-national companies / organizations
- Experience in at least two of the following : Lean Management in service industries; customer experience; frontline & sales process transformation;
field service or customer care process transformation; business support function transformation or process implementation
- Demonstrated experience successfully leading a transformational / capability building activity within a service environment such as retail, telecom, banking, travel and transport, hospitality, financial services etc.
- Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability
- Proven record of leadership in a professional setting
- Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
- Willingness to travel up to 80%
Implementation Associate - Process Improvement (Service Operations)
Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care. Experience in at least two of the following: Lean Management in service industries; customer experience;...
Senior Process Improvement Analyst - Operations Process Discovery & Transformation
Bank Operations is a part of the Process, Transformation & Automation group and is a central resource to support identification and evaluation of process improvement and automation opportunities. Work includes analysis and measurement the effectiveness of existing business processes and developi...
Workday Record to Report Implementations Consultant, Senior Associate
Acting as a true business partner, we get to know their business so they can achieve business process optimisation and gain access to a full range of financial capabilities, relevant analytics and metrics, and fully auditable process management that delivers accurate and timely financial information...
Client Services & Operations Associate
Within 48 hours fast! Role Overview We are seeking a detail-oriented and motivated Client Services and Operations Associate to join our dynamic team. Resourceful, asks great questions, and utilizes assets available ● Strong ability to multitask and prioritize day-to-day responsibilities, keepi...
Service Management & Operations- Senior Associate
As part of PwC’s Technology Operations (IT4IT) practice, the Service Management and Operations capability helps our clients transform their business through innovative technology solutions and effective Service Management Operations. Knowledge of Service Management and Operations processes in Servic...
Operations & Process Improvement Analyst
With a proactive, collaborative approach, aligning with the tenants of our Go to Market Strategy, the Operations & Process Improvement Analyst will ensure consistent operations and continuous improvement, supporting our commitment to reject mediocrity, personal and professional development and clien...
Operations Consulting - Sourcing & Procurement - Coupa, Sr. Associate
SummaryA career in Operations Consulting services will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and develop...
Workday HCM Payroll Implementations Consultant, Senior Associate
Acting as a true business partner, we get to know their business and human capital processes so that we can zero in on bringing them strategic value through productivity and business effectiveness improvements with Workday. Configures the Workday HCM Payroll module including associated business proc...
Dayforce WFM Implementation Consultant - Senior Associate
We help our clients implement and effectively use Oracle offerings to modernize their HR business processes around core HR, Benefits, Payroll/T&L, Recruiting, Talent Management, Compensation, Learning, along with numerous other processes. Troubleshooting and resolving any technical issues or system ...
Dayforce Payroll Implementation Consultant - Senior Associate
We help our clients implement and effectively use Oracle offerings to modernize their HR business processes around core HR, Benefits, Payroll/T&L, Recruiting, Talent Management, Compensation, Learning, along with numerous other processes. As a Senior Associate, you'll work as part of a team of probl...