Administrative Assistant- Credit & Collections

Job ID : 501752

Ash Grove Materials Corporation, a CRH company, produces ready-mix concrete, sand, and stone through its subsidiaries. Incorporated in 1987 and based in Overland Park, Kansas, Ash Grove Materials is committed to employee success by encouraging skills development for long-term professional growth.

Pay : $18-$21 an hour, depending on experience

Position Overview

Provide administrative support in day-to-day office management. The person will conduct the role in an effective, confidential, and efficient manner, while demonstrating strong customer focus.

Full Time : M-F in Office

Key Responsibilities (Essential Duties and Functions)

• Answer calls from multi-line telephone system.
• Provide clerical data entry on projects and reports.
• Maintain various databases as directed.
• Manage requests in a timely and customer focused manner.
• Follow directions of manager as to daily tasks and expectations for each specific project.
• Prepare and process bank deposits (depositing checks into Bank of America, counting cash bags and scanning supporting files when needed) Deposit cash at the bank if necessary.
• Process credit card payments.
• Maintain AGM Customer Service & " AGM Certificates" emails.
• Provide customers with account information including invoices and ticket copies.
• Assist with reconciliation of customer accounts with known issues.
• Research and communicate customer remittance discrepancies.
• Gather all related documentation (check, invoice, credit memo, etc.) and prepare written communication to customer with explanation of charge-back / credit.
• Send Demand letters as requested by Credit & Collection’s Department.
• Research and compile support for Customer Refunds.
• Research and compile support for tax adjustments.
• Assist with gathering information on new / existing Credit Applications (send out credit reference requests, run credit reports via Dun & Bradstreet and Experian).
• Assist with collection efforts on lower volume accounts with aging balances.
• Responsible for upkeep and care of work area.
• Regular and predictable attendance at assigned times is required.
• Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Have a working knowledge of credit and collections, possess the ability to work independently, be detail oriented, have strong analytical and communication skills, the ability to manage assigned tasks, and be proficient in Microsoft products.

Devote appropriate time and effort to accomplish job tasks assigned / requested.

Good ability to respond to common inquiries and / or concerns from customers, regulatory agencies, members of the business community and peers.

Work closely with the Credit Manager, Controller and related Accounting Management team as needed.

Education / Experience

1-2 years of experience supporting managers, preferably in a fast-paced multi-company or equivalent environment.

Knowledge / Skill Requirements

• Excellent verbal / written communication skills.
• Ability to handle confidential information and maintain strict confidentiality.
• Demonstrate close attention to all details.
• Demonstrate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Demonstrated strengths in customer focus, action orientation, problem solving, interpersonal savvy, time management, planning, organizing, dealing with ambiguity, composure, organizational savvy and drive for results.
• Ability to work independently and in a team environment.

Work Requirements

• Must be 18 years in age or older.
• Must pass pre-employment physical, drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as per company policy.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
• Must maintain current driver’s license that meets state requirements.
• Must be willing to travel and work away from home when required.
• Report to work at designated start time and work required hours.
• Must be willing to work nights and weekends when necessary.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and / or MSHA.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to communicate effectively with others by telephone, electronic correspondence, and in person.
• Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.
• May require occasional lifting of objects up to 10 lbs. or using exertion forces of pushing / pulling of up to 10 lbs.

Work Environment

Standard office environment such as a multi-function copier, fax, scan, mail sorting / folding machine and multi-line telephone.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family.

CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application.

Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day.

Thank you for your interest!

Ash Grove Materials Corporation, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE / Vet / Disability If you want to know more, please click on this link .