Join the First Hawaiian Bank ohana, where our culture flourishes with purpose. We prioritize the 3 C’s Caring, Character and Collaboration ensuring a workplace that is not only rewarding, but deeply fulfilling.
Consistently recognized as one of the Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.
Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program.
Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.
First Hawaiian Bank is currently a Call Center Supervisor to join our Call Center team. In this role, you will provide support to the Call Center Service Consultants to enable them to provide excellent service to customers by assisting with training, monitoring, and coaching Service Consultants to meet and exceed service level goals and customer expectations, while striving to meet the Center’s service performance targets and objectives.
Work Schedule
Monday-Friday 8 : 00am 5 : 00pm (hours may vary)
Weekend and Holiday rotations required.
Compensation :
The annual salary range for this role is : $52,000 - $66,000 per year; commensurate with experience.
The ideal candidate will have :
- Bachelor’s degree in business, finance, communications or related discipline, or equivalent experience required.
- Experience in supervising Call Center staff preferred.
- Experience in developing operational procedures, training programs, management reports, etc. preferred.
- Experience in training customer service curricula preferred.
- Experience in monitoring employee performance, coaching, counseling and evaluating preferred.
- Strong customer service skills.
- Strong leaderships skills, including ability to effectively coach and counsel employees.
- Strong time-management skills.
- Strong problem-solving skills.
- Ability to be self-motivated to execute responsibilities without supervision.
- Ability to build trust and maintain confidentiality.
Are you interested in learning more about us? Come discover who we are by visiting ourLinkedIn, Instagram, Facebook pages.
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If this position sounds like an ideal match, we invite you to apply so we can learn more about you.
At First Hawaiian Bank, it all starts with YES!
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