Senior Systems Implementation Analyst (SaaS Solutions), OGC - 24317

Description :

Position Summary : The Senior Systems Implementation Analyst (SaaS Solutions) position was created in response to a Federal mandate directed by the United States District Court Southern District of New York (SDNY) to resolve critical software and systems design challenges within New York City Public Schools (NYCPS).

The Senior Systems Implementation Analyst - SaaS Solutions will collaborate with the Director of Systems and Analytics, Senior Data Analyst, and Software Database Architect to diagnose and rectify design inefficiencies in existing NYCPS systems.

The Analyst will serve as the subject matter expert (SME) for all Office of Systems and Analytics (OSA)’s Software as a Service (SaaS) solutions and will consult with teams internal and external to OGC on all new projects.

This involves meeting with business stakeholders and conducting needs assessments to determine fitness for a SaaS solution, create robust business rule documentation (BRDs) to define baseline requirements for new products and guide their design, research market-leading SaaS products, and vet those products for viability with business needs.

The Analyst will configure selected SaaS products, create robust documentation on their design and implementation, and train business users to effectively leverage SaaS products.

In concert with the OSA team, the analyst will fully execute the implementation of SaaS solutions from the design to testing and implementation stages and will serve as a main point of contact for technical training and enhancements requests after product launch.

In addition to configuration of selected SaaS products, the Analyst will design and deploy robust analytics to measure and optimize solution performance.

They will create comprehensive documentation on product design, implementation, and analytics setup, and will train business users to effectively leverage SaaS products and make data-driven decisions.

The Analyst’s contributions will be vital in cultivating OSA’s office culture that prioritizes kindness, excellence, transparency, and civic responsibility.

The Analyst’s leadership will be crucial in adopting next-generation technologies within NYCPS, including but not limited to market-leading SaaS products, machine learning and artificial intelligence, alongside proficiency in essential data tools such as SQL, Excel, Power BI, Python and / or R.

The Challenge : NYCPS’ Office of the General Counsel (OGC) is facing a ballooning number of annual special education cases, ongoing litigation tracking, and public reporting requests.

OGC faces significant challenges in using its many disparate and often antiquated case management systems to extract critical intel and develop key performance indicators for staffing, case triage, litigation approach, fraud-tracking and prevention, settlement opportunities, and policymaking.

The Analyst’s role in crafting scalable and sustainable SaaS solutions is vital to OGC’s ability to meet those needs.

The Mission : The OSA’s unique mission is to reimagine the ineffective systems and protocols that disproportionately impact marginalized communities and impede the larger Office of the General Counsel (OGC) in its mission to provide ethical legal counsel and representation and create safe and inclusive learning environments.

Our goal is to empower OGC with modern analytics, business intelligence, and a robust data culture to create a vibrant community of well-trained, technically competent, inclusive, collaborative, and focused legal professionals.Performs related work.

Reports to : Director of Systems & Analytics

Direct Reports : N / A

Key Relationships : Various NYCPS instructional program staff, leadership, and senior staff in Offices of the General Counsel, Special Education, Division of Instructional and Information Technology, external partners, NYCPS stakeholders, and City and State officials, and others as needed.

Various offices within NYCPS’s Office of the General Counsel (OGC), Division of School Leadership (DSL), Division of Inclusive and Accessible Learning (DIAL), and Division of Instruction and Information Technology (DIIT), as well as City and State officials and other stakeholders as needed.

RESPONSIBILITIES

Design Bespoke SaaS Solutions for Unique Business Needs :

Engage with Subject Matter Experts (SMEs) : Actively collaborate with SMEs to understand their business needs, challenges, and goals.

Conduct interviews, workshops, and meetings to gather detailed requirements.

Craft Comprehensive Business Requirements Documents (BRDs) : Translate business needs into detailed BRDs that clearly define the scope, objectives, and functional requirements of the project.

Ensure that the BRDs are aligned with stakeholder expectations and provide a solid foundation for solution design.

Analyze and Select SaaS Solutions : Evaluate various SaaS solutions in the market to determine the best fit for the organization’s needs.

Assess features, scalability, integration capabilities, and cost-effectiveness, and make informed recommendations.

• Conduct Gap Analysis : Identify and document gaps between the current state and desired future state, proposing solutions that align with business objectives and the capabilities of the chosen SaaS platform.
• Facilitate Requirement Validation : Work closely with SMEs and stakeholders to validate the gathered requirements, ensuring they accurately reflect business needs and are feasible within the constraints of the selected SaaS solution.
• Bridge Communication Between Business and Technical Teams : Serve as a liaison between business stakeholders and technical teams, ensuring that the technical implementation aligns with the business requirements and that any potential gaps are addressed promptly.
• Document and Communicate Changes : Maintain updated documentation of requirements and ensure any changes are communicated effectively to all stakeholders.

Manage the approval process for changes and ensure they are reflected in the final BRD.

• Support Implementation and Testing : Provide ongoing support during the implementation phase, assisting with user acceptance testing (UAT) and ensuring that the final product meets the documented requirements.
• Ensure Compliance and Risk Management : Ensure that selected SaaS solutions comply with relevant regulations, data security standards, and organizational policies.

Assess and mitigate any risks associated with the adoption of new technology.

Continuous Improvement : Continuously seek feedback from SMEs and stakeholders to refine the business analysis process, improve BRD quality, and enhance the selection process for SaaS solutions.

SaaS Data Architecture & Reporting Facilitation :

• Collaborate with OSA’s Director of Systems & Analytics, Sr. Data Analyst, and Software Database Architect : Work closely with team members to design and implement data architecture that supports seamless integration between SaaS solutions and reporting tools.
• Design and Implement Application Programming Interfaces (APIs) : Facilitate communication between SaaS solutions and the DOE’s back-end data infrastructure, ensuring data integrity and consistency across platforms.
• Develop and Maintain Robust Reporting Frameworks : Create and sustain reporting structures for senior leadership, ensuring data confidentiality and alignment with the OGC’s strategic objectives.
• Utilize Advanced Data Analysis Techniques : Apply sophisticated data analysis methods to uncover patterns and trends, offering actionable insights that inform policy decisions.

Define and Enforce Best Practices : Collaborate with the OGC’s Data Governance Group to establish and adhere to best practices, standards, and methodologies for data architecture and governance.

Team Collaboration & Continuous Learning :

• Foster Teamwork : Actively participate in team meetings, brainstorming sessions, and collaborative projects, ensuring a unified approach to problem-solving and project execution.
• Engage with Project Management Software : Regularly use the team’s project management tools (e.g., Jira) to track progress, manage tasks, and communicate updates with the team, ensuring transparency and accountability.
• Commit to Continuous Learning : Stay up to date with the latest developments in SaaS solutions, data architecture, and reporting tools.

Share knowledge and insights with the team to drive collective growth and innovation.

• Mentor and Support Team Members : Provide guidance and support to junior team members, fostering a collaborative environment that encourages learning and development.
• Contribute to a Positive Team Culture : Promote a culture of openness, respect, and mutual support within the team, contributing to a productive and positive work environment.

Qualification Requirements :

Minimum

• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and / or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above.

Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Plus

• Ability to solve organizational roadblocks.
• Project management experience and problem-solving skills related to gathering, organizing, analyzing, and presenting data.
• Ability to organize facts and present information and figures in a clear, concise and logical manner, both spoken and in writing to a variety of constituencies.
• Superior spoken and written communication skills, with the ability to differentiate to various audiences.

In addition

In addition to meeting the minimum requirements, individuals must have two additional years of the experience described in "1" above

Preferred

Strong aspiration to utilize advanced analytical methods to eliminate bureaucratic waste and simplify byzantine protocols.

Motivated to lead in a high-impact role within SaaS solution deployment and data analytics.

• Knowledge of market leading SaaS / Client Relationship Management (CRM) tools such as Salesforce, HighQ, Dynamics 365, Microsoft Power Platform, HubSpot CRM, or Raiser’s Edge.
• Ability to thrive in a dynamic environment as part of the newly formed Office of Systems and Analytics (OSA), aiming to drive significant government efficiency and responsiveness improvements.
• Proficient in one or more programming languages, including Python, R, SQL, JavaScript, C#, C, C++, etc.
• Proficient in Microsoft 365 tools and Microsoft Azure, Excel, Visual Studio, and Power Platform.
• Ability to use independent judgment; identify key issues and risks, manage and administer large-scale initiatives and engage leaders.
• Excellent communication, interpersonal, and customer service skills.
• Expert knowledge of ATS, SESIS, STARS, FAMIS, Galaxy and other NYCPS systems.
• Superior ability to make written and oral presentations clearly and concisely.
• Strong understanding of special education processes and familiarity with New York State Special Education laws, policies, and practices.
• Ability to develop concise and powerful research / data summaries and presentations.
• Highly efficient with the ability to conceive and manage strategic and tactical plans.
• Strong analytical skills combined with the ability to develop thoughtful and creative approaches for addressing a wide range of analytic questions.
• Knowledge of database functions, access, and maintenance.
• Ability to communicate effectively with a wide cross-section of internal staff, as well as other end users.
• Ability to supervise and administer a program that is citywide in scope.
• Strong strategic thinking and project management skills; attentive to detail.
• Experience or working knowledge of the public sector and / or demonstrated interest in public education.

Salary : $122,034 - $133,630

Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE : The filling of all positions is subject to budget availability and / or grant funding.

New York City Residency is NOT Required

We encourage all applicants from the New York City tri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy.

For more information, please refer to the DOE Non-Discrimination Policy.

Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .