Member Services Customer Service Representative

Florida Health Care Plans
Holly Hill, FL, US
Full-time

POSITION SUMMARY :

The Medical Assistant preforms direct patient care including vital signs, procedures and treatments under the supervision and direction of a licensed Physician and Practice Manager.

Job responsibilities include : performing assigned clerical duties, maintaining and cooperating in department specific education, and quality improvement programs.

Demonstrates a professional and caring image at all times while maintaining patient confidentiality. Adheres to the Florida Health Care Plans Policy and Procedures, practicing only within scope of education, training and / or experience.

QUALIFICATIONS :

Education, skills and experience :

  • Completion of a Medical Assistant Program from an accredited school or one year previous medical assistant experience in a medical practice required.
  • Current certification or the ability to obtain certification through AAMA, NAHP or RMA with ARMA or AMT within one year of employment required.
  • Current Professional Rescuer CPR Certification (only acceptable programs are American Heart Association and the American Red Cross) or ability to obtain certification within 90 days of employment required.
  • Ability to provide care as evidenced by schooling or experience for patient as assigned.
  • MED / SURG Adult and geriatric patients in Primary Care Suites or Specialty Unit.
  • PEDIATRICS- In Primary Care Suites or Specialty.
  • Ability to type twenty (20) words per minute (wpm) is required.
  • Strong customer service skills.
  • Clear English communication skills, written and oral.
  • Ability to remain professional when working under stressful situations.
  • Scribing experience a plus.
  • Reliable transportation and ability to drive to various facilities as needed.
  • Less than 1 hour ago
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