HVAC Service Technician I

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions.

We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.

Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century.

We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home.

Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components.

Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems.

We primarily go to market B2B2C, partnering mostly with water / gas / electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water / gas / electric bill itself.

When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an 'Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable.

SUPERs get it done. We sweat homeownership so our customers don't have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and / or harassment.

Position Summary :

Our HVAC Service Technician is responsible for completing a variety of tasks associated with quality repair and maintenance of residential HVAC equipment.

The HVAC Service Technician will receive routed work from dispatch, will respond to service calls in a timely manner and perform work to the company's quality expectations.

This individual will be expected to participate in the rotating on-call schedule and accept off shift work during peak workload when needed.

All technicians will promote warranty products to American Water customers. This role requires the use of a valid driver's license to drive a company vehicle and must be refrigerant certified.

This individual will be responsible to always work and drive safely.

Responsibilities

• Understands and comply with all safety policies including calibrating gas Sensit tool every month.
• Responsible for reclaiming refrigerant for clean and check technicians in his / her territory during the air conditioning season.
• Able to complete most repairs to furnaces, condensers, humidifiers and accessories with no assistance.
• Able to complete minor repairs on Hydronic systems including maintenance, pump repair or replacement, zone valve repairs, air purging, standard heat exchangers, evaporator coils and seasonal start-up of the system.
• Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring.
• Thoroughly understands and complies with the inventory policies and procedures. Accountable for use of inventory involving his / her work.
• Able to complete all tasks sent to him / her via FSA app including billing customers correctly, ordering parts and materials needed for job completion and handling paperwork properly, timely and legibly.
• Must be able to cycle count inventory upon procurement's request.
• Ability to utilize a variety of analytical techniques to solve problems

Experience / Education

• High School diploma / GED required and HVAC certification OR Vocational / skill training experience in HVAC in lieu of certification.
• EPA Certification Type 1 and 2 or Universal required OR Vocational / skill training experience in HVAC in lieu of certification.
• Minimum 1 year of HVAC experience preferred.

Work Environment

Job may include, but not limited to :

• Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace.
• Safety awareness, overhead hazards, equipment operations, wearing PPE as required.
• Must be able to reach, bend extend and lift 50-60 lbs.
• Must not be afraid of heights.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation : We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage : Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match : Secure your future with our robust retirement plan.
• Defined Contribution Arrangement : 5.25% of employee annual income contributed to your retirement plan.
• Generous Paid Time Off : Take the time you need to recharge and relax.
• Education Assistance Program : Invest in your growth and development with our support.
• FSA / HSA Options : Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness : Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture : Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
17 hours ago