Description
Communications Specialist SNHH Call Center MC - 8 Prospect Street Nashua NH
The Southern NH Health Call Center is a 24 hour a day, 7 day a week department.
About the Job
Processes all internal and external calls and codes accurately. Directs all visitors, interacts with many customers of the Medical Center and Foundation while remaining calm and professional.
Answering Service for 50+ FMP offices.
What You’ll Do
- Answers incoming calls in a timely manner and always having a positive tone.
- Processes all incoming calls using appropriate systems and transferring calls accurately while providing excellent customer service.
Projects a positive image of the Medical Center and respects patient confidentiality.
- Processes all emergencies (codes, conditions, drills) accurately. Understands and uses special procedures function when necessary and documents emergencies when required.
- Handles all information desk duties including giving accurate directions and interacting professionally with Medical Center and Foundation customers.
- Answers all questions and inquiries from callers, with the ability to work between software programs. Transfers and pages appropriately.
- Maintains and uses on-call procedures appropriately by understanding schedules.
- Uses computer phone system properly and according to policy. Understands logging in / out procedures and reports problems appropriately.
- Report issues and complaints to the appropriate department
- Comprehends and is prepared to carry out disaster recall protocol as defined in Emergency Preparedness Manual.
- Provides Patient Answering Service coverage for Foundation and outside practices
Education and Experience
High School Diploma or equivalent required. Call Center and Switchboard experience preferred. Healthcare related experience preferred.
Medical Terminology helpful.
What Elliot Health System Has to Offer
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term disability, long-term disability, and life insurance coverage
- Competitive pay
- Continuing Education Reimbursement Programs
- 403(b) Retirement Savings Plan
- Multiple onsite gym locations with FREE access for employees (plus yoga, personal training and more)
Work Shift :
This position is for '8 hours a week' every other weekend you will work 2 : 8 hour shifts from 7am-3pm (30 min lunch) totaling 16 hours per pay period.
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