Service Shop Manager

SUMMARY :

The Service Shop Manager is responsible for planning, managing, and reviewing production operations to achieve output and quality objectives.

This role is responsible for hiring, training, and coaching a team of five or more shop employees.

JOB DUTIES

Leads a team of five or more shop employees performing skilled trades, lower level apprentice craft work, and operation of machines used in production processes.

Typically has budget and hire / fire authority.

• Develops and implements production schedules to ensure the effective use of labor, tools, and equipment; operating.
• Provides coaching and feedback to shop employees.
• Assigns and coordinates tasks based on workload.
• Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and the organization's safety standards.
• Responsible for the installation, diagnostics, repair and support for products that are installed and operating at customers' location.
• Maintains and promotes ISO and Motion Quality System as well as the Safety and Loss Prevention program.
• Maintains a positive rapport with vendors, branch personnel and Motion specialists.
• Evaluates, checks, and signs all completed items that leave the shop facility.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED
• Ten (10) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Strong verbal and written communication skills.
• Ability to manage, motivate and handle multitude of priorities daily.
• Must be able to operate shop equipment safely.
• Knowledge of various metals and measurements used in machining processes required.
• Knowledge of machinist, CAD and / or CAM software required.
• Knowledge of mathematics and its application required.
• Knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods required.
• Knowledge of monitoring gauges, dials or other indicators to make sure a machine is working properly required.
• Ability to read hydraulic schematics.
• Strong mechanical knowledge.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employees is regularly required to push / pull up to 50 pounds. T
• he employees is regularly required to lift / carry up to 50 pounds as well as the ability to lift bulky objects.
• The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling.
• Working conditions may be indoor and / or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS :

None required.

SUPERVISORY RESPONSIBILITY :

• 0-5 Direct Reports
• 5-10 Direct Reports

BUDGET RESPONSIBILITY :

COMPANY INFORMATION :

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.