Assistant Entitlements Director

USD $85,000.00 / Yr.

USD $95,000.00 / Yr.

Position Overview

SCOPE OF ROLE :

The Support Services functions at S : US are carried out by a team of professionals with diverse backgrounds who share deeply in the S : US mission.

We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients.

We treat all staff with respect through each interaction. We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances.

The Entitlements Department is seeking is a resourceful individual who understands importance of being agile and acting with a sense of urgency in achieving our mission.

The selected candidate is both adaptable and flexible in fast-paced, high intensity environment with the ability to manage competing priorities.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Management

• Support VP & Director in all their duties and effectively carry out assigned responsibilities
• Ensure consistent and smooth implementation of daily operational procedures
• Assist in strategic business planning and analysis. Implement new procedures or operational changes
• Ensure individuals / consumers in the Behavioral Health, Developmental Disabilities, Urgent Housing and Substance Treatment Programs obtain and maintain their benefits / entitlements.
• Ensure all consumers are eligible for entitlements before admission to S : US
• Oversee process by which staff escort consumers to various government and city agencies
• Conduct performance reviews of staff and reinforce departmental policies and procedures
• Ensure efficient record keeping, charting and storage by the team (electronic and physical)
• Safeguard protected information, ensuring adherence to state / federal regulations and agency policies / procedures

Advocate

• Assistance facilitate clear and consistent communication between departments
• Foster and maintain positive relationships with city and government entities
• Develop strategies for better workplace efficiency and goal achievement
• Ensures resolution of all entitlement’s issues such as Medicaid billing, exceptions codes, Social Security Administration and SNAP denials
• Advise on process appeals and pursues legal channels to obtain funding for consumers who have been denied entitlements
• Represent consumer and agency at consumer administrative hearings (when necessary)
• Keep abreast of public policy issues and new developments in the field
• Participate in recruitment
• Attend information trainings and seminars to remain current on trends and entitlements system changes

Report

• Communicate with Director to determine daily responsibilities for ongoing projects
• Review and deliver progress reports to the Director for all required reports including Electronic Health Records (EHR)
• Oversee all monthly of the Medicaid open bill issue meetings ensuring staff are prepared with relevant and accurate information
• Provide respective departments within finance with all new consumers benefits income status regularly
• KEY PERFORMANCE STANDARDS
• Continuous Improvement Regularly search for information and implement solutions to solve problems, improve quality / service, efficiency, effectiveness and / or reduce costs.

Effectively manage change in a way that clarifies priorities and reduces concern.

Accountability Make clear your specific set of expectations for each team member, for the team as a whole, and for the process and the outcome.

Ensure that individuals have the capability to meet your expectations, and if not, provide the necessary training, or delegate to another person.

Provide clear, fact-based feedback on progress and overall performance of each team member and ask for input on what more you can do to help each individual succeed.

• Collaboration Work closely with Agency Staff to understand the needs, concerns and objectives of different Agency Departments.
• Management Ability to translate complex situations / information into simple, meaningful explanations to direct reports.

Ability to develop people under you to attain higher levels of excellence; these skills could consist of coaching, advising, transferring of knowledge and skills, and teaching and pinpointing employees where tasks can be transferred with trust and confidence.

Interpersonal Skills Ability to remain calm in stressful situations. Treat staff who possess lesser technical skills with respect and find the best way to help answer their questions so that they can be successful in their job duties.

Qualifications

PREFERRED QUALIFICATIONS & SKILLS

• Bachelor’s Degree
• In lieu of Bachelor’s Degree, High School Diploma or equivalent with minimum of five (5) years of experience in the healthcare or non-profit field
• Proficiency with MS Excel, Word and Outlook
• Must be willing toTravel in all of the boroughsWork a flexible schedule in order to meet the needs of the department
• REQUIRED EDUCATION AND EXPERIENCE Bachelor's Degree preferred but not required Experience working in the Behavioral Health, Developmental Disabilities, Urgent Housing and Substance Treatment Programs / field Minimum four years of experience in HRA Public Assistance, Food Stamp, Medicaid, managed care plans, Supplemental Social Income (SSI), Social Security Disability Insurance (SSDI) application process and regulationsDemonstrated experience in effective communication, proficient computer skills, organization and multitasking.

2024-16249