Personal Lines Account Manager

Job Description

Personal Lines Account Manager

Job Summary

Are you looking for growth opportunities in the insurance industry? If so, a growing agency is seeking a dedicated and experienced Personal Lines Account Manager to join their team.

This role is responsible for managing a portfolio of clients and providing exceptional service in the personal insurance sector.

Primary duties include handling client inquiries, processing policy changes, renewals, and endorsements, as well as identifying cross-selling opportunities to enhance client coverage.

Responsibilities

• Manage a book of business A-Z, overseeing all aspects of client accounts from start to finish.
• Build and maintain strong, trust-based relationships with clients.
• Provide consistent, accurate, and timely communication through verbal and written correspondence.
• Conduct meetings with clients to understand their unique needs and address any concerns.
• Provide expert guidance to clients by offering tailored insurance solutions.
• Inform and educate clients about coverage, exclusions, and potential exposures.
• Utilize agency-specific software for processing all client transactions and maintaining accurate records.
• Work closely with underwriters to negotiate and secure favorable terms and pricing for clients.
• Create proposals, prepare applications, and bind coverage for clients.
• Process new and renewal policies, ensuring accuracy in issuance.
• Handle endorsement requests efficiently, whether through carriers' online systems or by submitting endorsements to the insurance company.
• Manage policy renewals, ensuring clients remain adequately covered.
• Document all client interactions, conversations, and important details within the agency management system.
• Manage billing-related tasks, including setting up billing plans, resolving billing issues, and processing payments.
• Prepare agency-bill invoices when necessary and diligently follow up on client payments.
• Process Evidences of Insurance accurately and within established timelines.
• Report new claims promptly and assist clients throughout the claims process, ensuring a smooth experience.
• Handle policy cancellations in accordance with company guidelines while making every effort to retain clients and save accounts.
• Demonstrate adaptability and a willingness to take on other relevant duties assigned to contribute to the agency's overall success.

Qualifications / Requirements

• Knowledge and understanding of various insurance coverages, policies, and terms.
• Excellent written and verbal communication skills.
• The ability to convey complex insurance information in a clear and understandable manner.
• Strong organizational and prioritization skills.
• Proven ability to build and maintain positive client relationships.
• Strong quoting and sales skills.
• Keen attention to detail when reviewing policies and documents.
• Ability to analyze complex insurance situations and propose effective solutions.
• Holds an active Property and Casualty (P&C) Insurance License.
• Preferred Agency Management System Experience : Sagitta, ImageRight
• At least 3-4 years of relevant insurance industry experience required.
• Strong personal lines account management experience is required.
• Demonstrated capability and willingness to assume leadership responsibilities as needed.
• Above average computer skills with the capacity to master essential software programs.

Compensation Package

• Excellent opportunities for professional growth and advancement.
• Competitive compensation : Between $50k-$80k (based on experience).
• Paid time off and company holidays.
• Comprehensive benefits package, including health, dental, vision, 401(k), and more.
• Dedicated training period.

Disclaimer : Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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