Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager.
In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance.
To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation’s workflow has three major components : First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area;
and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant : our vision and dedication to the customer.
Key Responsibilities and Job Elements :
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand / walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth.
We hire Operations Managers based on location preference and the business’ current openings.
BASIC QUALIFICATIONS
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experience
- Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
Operations Manager - Revere, MA
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. You will be responsible for engaging your team during their shifts to maintain the highest ...
Visual Operations Manager - South Shore Plaza (Boston, MA)
AKIRA Visual Operations Manager. Support Leadership team by participating in all functions of the business including talent - recruitment & performance management. As a visual manager you are responsible for taking care of all visual and operational duties in the store. This role is both creative an...
Outpatient Manager of Practice Operations in Hematology Oncology Facility: Beth Israel Deaconess Medical Center Boston, MA 07/31/2024
Serves as a principal resource on all operational matters for assigned areas; may serve as a consultant to Practice Manager/Administrator of other practices on operational matters. Ability to make decisions with significant, broad implications for the management and operations of a major department ...
Direct Market Manager - Broadband, Internet and Streaming Services Expert (REVERE, MA)
As a Direct Marketing Manager, you will lead a team of Broadband Consultants dedicated to promoting and enrolling eligible customers into an affordable home internet and streaming TV service package for a leading Fortune 500 company. Handle logistical aspects of campaign management, including schedu...
Analytics Reporting Manager, Sales Operations (Cambridge, MA or Nashville, TN)
Analytics Reporting Manager, Sales Operations (Cambridge, MA or Nashville, TN). You’re an excellent communicator, results oriented, solid stakeholder management and project management skills, the ability to thrive in a fast-paced, matrixed atmosphere, have a flexible work style, a creative mind, the...
Deposit Operations Manager - To 100K - Salem, MA - Job 3250
Deposit Operations Manager – To $100K – Salem, MA – Job # 3250. Our client is seeking to fill a Deposit Operations Manager role in the Salem, MA area. Responsible for Retail Operations branch office teams including coaching, mentoring, employee development, and training as well as performance manage...
Wireless Retail Sales Manager - Revere, MA
You may be invited to complete a phone interview, so make sure to watch your email for updates!. We pride ourselves in our company values which in return has made us regularly voted a Top Place to Work. The Store Manager is responsible for store profitability, sales, customer experience, and leading...
Finance and Operations Manager (FT), Sacred Hearts Parish and Chevrus School, Malden, MA
Finance and Operations Manager (FT), Sacred Hearts Parish and Chevrus School, Malden, MA. Sacred Hearts Parish and Cheverus School in Malden is currently looking for a full-time Finance and Operations Manager to join their team. The Finance and Operations Manager assists the Pastor in fulfilling his...
Area Manager II - Revere, MA
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. ...
Branch Operations Manager, Newtonville, MA
Focuses on providing high quality customer service and responsible for maintaining the operational soundness of the assigned branch under the direction of the Branch Manager. Completes branch currency ordering, maintains negotiable inventory, and maintains audit logs. Acts as the second in command t...