Roles and responsibilities :
Check in passengers and their luggage at the ticket counter and gates.
Patiently handle customer concerns and complaints regarding ticketing and baggage handling
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise.
Make announcements at the gate or over the general PA system regarding flight activity. Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
Qualifications :
Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership.
Have proficient computer skills.
Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent.
Possess a valid driver’s license with a clean driving record (only required for some airports) Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check.
Spanish language skills are desirable, but not required.
If you are applying at the following locations : San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.
Physical Requirements : Lift up to 70 pounds (32 kg) on a regular basis. Stand, lift, bend, push and pull on a frequent basis and for extended periods.
Work around jet and machinery noises.
Airlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.
The successful AGI team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
AGI employees should apply through ADPM / F Disabled and Vet Equal Opportunity Employer
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
Airline Passenger Agent
Check in passengers and their luggage at the ticket counter and gates. Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership. Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, week...
Guest Service Agent - The Langham, Chicago
Provide maximum levels of guest service while resolving guest concerns. Use the Brilliant guest recognition program to record guest preferences and exceed guest expectations. Registers guests in/out of the hotel while promoting hotel amenities, services and upsells. Provide safety deposit boxes for ...
Bilingual Customer Service Agent
Bilingual Customer Service Agent. Bilingual Customer Service Agent Responsibilities:. Bilingual Customer Service Agent Requirements:. Resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction. ...
Customer Service Representative
Strong sales and customer service orientation with excellent interpersonal skills and a collaborative mindset. Strong problem-solving skills and the capacity to make well-founded decisions for the benefit of the company and its customers. Knowledge of the food industry, particularly confections and ...
Guest Service Agent
The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. Guest...
Part Time Retail Guest Service Agent
As Concierge, you will be responsible for providing exceptional customer service to our clientele, shoppers and visitors while offering assistance, information, and personalized recommendations. Ensure that all concierge services meet or exceed customer expectations by providing assistance, informat...
Receptionist - State Farm Agent Team Member
As a Receptionist - State Farm Agent Team Member with Michael Adelsbach - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. ...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with James Tate - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help peopl...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Ancillary Receptionist
Location: Oak Lawn, IL - Must be willing to travel to other locations.Dept: Multi Specialty Hours: Hours will vary, Opening & Closing Shifts, Weekend coverage as needed.Duly Health and Care’s team members show up every day driven to exceed expectations.We see and support the remarkable in every pers...