About the role :
Position owns or assists in the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues / margins and share to ensure organizational profitability through executing strategic client specific business plans and solutions.
Incumbent must have the ability to be a team player and provide direction to ensure a positive customer experience. Incumbent is seasoned and has the experience to handle complex customer issues with minimal supervision.
Leverages supporting departments and TD SYNNEX leadership for support.
What you'll do :
Ability to travel up to 25% to top customer events and strategic customer meetings.
Ownership of the territory P&L from an overall blend of business and can make appropriate transactional based decisions that benefit the profitability of the territory.
Has detailed knowledge of all customers within assigned territory and has strong relationships within all levels at these accounts, to include executive level relationships.
Has deep knowledge of TD SYNNEX solution offerings and can proactively present to the customers within assigned territory.
Ability to identify moderate level issues and problem solve, including escalations from Inside Account Representative.
Develops written documentation and procedures for assigned sales accounts and starts to offload repetitive tasks to internal TD SYNNEX support teams.
Responsible for revenue and profitability growth for the assigned territory.
Develops and expands strategic accounts and projects within established business segment or geographical region.
Generates opportunities through outbound calling to assigned customer territory and potential new customer targets.
Ability to present the TD SYNNEX story and offerings to assigned territory and new customer targets.
Collaborates with field sales team to answer RFPs, provide proposals to accounts, and QBR and strategic customer presentations.
Project management at a moderate level, especially when onboarding a new customer.
What we're looking for :
3 to 5 Years of relevant work experience
4-year degree and 4-6 years of experience, or equivalent combination of relevant experience and education.
Able to solve problems of moderate scope.
Exercises judgement within defined procedures to solve issues both internal and external.
Able to negotiate skillfully, promote / sell ideas persuasively, and close transactions with mutually beneficial results.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to be diplomatic when handling calls / correspondence.
Possesses strong leadership skills with a willingness to lead, create innovative ideas, and be assertive.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to facilitate group interactions.
Able to identify needs and opportunities and develop action plans to address.
Able to interact effectively with all levels of management.
Able to serve as a resource to others in the resolution of complex problems and issues.
Able to prepare / analyze appropriate reports and other business correspondence.
Able to sort through numerical information and recognize trends and details.
Able to think strategically and tactically.
Able to create win / win situations and ensure productive resolutions of conflict.
Able to analyze and resolve complex issues and problems in a sound and timely fashion.
Able to maintain confidentiality of sensitive information.
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at an advanced level.
Able to use common office equipment.
Possesses strong data entry skills.
Able to execute instructions and to request clarification when needed.
Able to demonstrate complex problem solving, critical thinking, and decision-making.
Able to perform basic mathematical calculations.
Able to recognize and attend to important details with accuracy and efficiency.
Able to negotiate skillfully and promote / sell ideas persuasively.
Understand, communicate, and collaborate effectively with people across various identities.
Able to interact effectively with higher levels of management (managers & above)
Able to communicate clearly and convey necessary information.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to adjust readily to change and adapt as needed.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to effectively multi-task.
Able to maintain confidentiality of sensitive information.
Able to collaborate and build solid, effective working relationships with others.
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
Able to work independently with minimum supervision.
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to use relevant computer systems and applications at an intermediate level.
Able to quickly learn / adapt to new systems and technology.
Able to talk on the phone (or wear a headset) for long periods of time.
Ability to stay awake and alert while performing work.
Working Conditions :
May be located at a reseller / customer location.
On-call availability required as necessary.
Occasional non-standard work hours or overtime as business requires.
Professional, office environment.
Local (in-country) travel required.
Frequent Travel Required (25%).
What’s In It For You?
- Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion : It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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